Job Title: Payroll Manager
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
About Organisation:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.
Job Summary: To grow the Payroll business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets. Effective relationship management and oversight resulting in optimization of customer satisfaction, retention and wallet share through multiple marketing solutions (cross-selling) from the entire range of the bank’s products and services is critical.
Key Duties and Responsibilities:
+Business growth (Sales management and Customer satisfaction)
- Formulating the overall product strategy in liaison with the branch management & line manager. This shall entail developing, supervising and controlling the implementation of the product growth strategy and outreach plans in line with the approved budget and timelines.
- Responsible for the growth of Assets and liabilities in the Payroll Portfolio organization wide, making sure growth and quality targets are achieved
- Monitor performance of the Payroll portfolio making sure key risks are mitigated
- Drive personal sales activities targeting potential customers (districts, municipalities, schools, ministries, government departments and entities, etc.)
- To conduct visits to existing and potential customers/employers in order to understand customer expectations, complaints and areas of improvement at the branch.
- Manage relationships with the key votes for support in growing the business
Loan Quality management
- Ensure all reservations have dully be executed at all times.
- Submit and follow up all loans to PCA for approval before disbursement
- Follow up all loans in arrears as per credit policy and procedures in liaison with the payroll analyst.
Planning reporting and other duties
- Prepare daily, weekly and monthly reports on the performance of the product and key issues that require the attention of management
- Develop annual growth strategies and expansion plans based on the market potential and the banks overall strategic plan
- Participate in the development of annual budgets for the product
Qualifications, Skills and Experience:
- Bachelor’s degree preferably in business related courses.
- Relevant professional qualifications in microfinance, banking, finance or marketing provide added advantage.
- Five years’ relevant experience in Payroll lending, microfinance, banking and at least 2 years at management or supervisory level.
- Proficiency in use of MS Office applications.
- Relevant sales experience.
- Expertise in MIS platforms
Personal skills and abilities:
- Strong Payroll sales skills to prospect and close business deals.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality Payroll standards or benchmarks.
- Interpersonal skills to develop and maintain Payroll business networks and to effectively communicate with other Payroll stakeholders who impact performance.
- Strategic awareness to contribute to the strategy of growing the Payroll assets (loans) and liabilities’ (deposits) position of the bank.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required Payroll compliance standards or benchmarks.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture in Payroll.
- Ability to work under minimal supervision.
- Critical judgement and decision-making skills.
- Leadership skills
Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.
How to Apply:
Interested candidates should send their signed application letters, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line to [email protected] not later than 5:00 Pm on Wednesday 20th August, 2025.
Deadline: 20th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60