Job Title: Patient Experience Officer – C-LAB
Organisation: C-Care Uganda
Duty Station: Kampala, Uganda
About Organisation:
C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.
Job Summary: The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards.
Key Duties and Responsibilities:
- Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
- Map and continuously refine the patient journey to identify pain points and improvement opportunities.
- Monitor service delivery against patient experience KPIs and report trends to management.
- Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols
Qualifications, Skills and Experience:
Graduate
How to Apply:
All candidates should apply online at the link below.
Deadline: 26th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required