Job Title: Manager – Risk and Compliance
Organisation: Agent Banking Company
Duty Station: Kampala, Uganda
About Organisation:
The Agent Banking Company (ABC) was established in 2017 by Uganda Banker’s Association (UBA) the umbrella organization for commercial banks in Uganda and Eclectics a pan-African technology company. Similar to the Mobile Money model, Agent Banking empowers commercial banks to appoint agents to provide banking services such as deposits, withdrawals and more on their behalf. Agents can be the local shopkeeper, kiosk owners, supermarket attendant or anyone in your community who has been authorized by your bank.
Job Summary: ABC is seeking a talented and motivated Manager – Risk & Compliance to join our dynamic team. The successful candidate will lead the development, implementation, and oversight of ABC’s enterprise-wide risk management and compliance framework, with a strong emphasis on IT governance, cybersecurity, and operational resilience while also ensuring robust regulatory, operational, financial, legal, and reputational risk oversight.
The role ensures ABC meets Bank of Uganda’s National Payment Systems regulatory requirements, industry standards (PCI-DSS, ISO 27001), and internal governance policies while safeguarding platform integrity, customer trust, and sustainable operations.
Key Duties and Responsibilities:
Enterprise Risk Management
- Develop, implement, and maintain the Enterprise Risk Management (ERM) framework covering operational, IT, financial, regulatory, strategic, legal, and reputational risks.
- Maintain the corporate risk register, ensuring risks are identified, assessed, mitigated, monitored, and reported. Embed risk management into decision-making across all departments – IT, Finance, Operations, Administration, and Business Development.
- Lead risk assessments for new products, services, partnerships, and projects.
- IT & Cybersecurity Risk & Compliance (Heavy Emphasis)
- Oversee compliance with Bank of Uganda’s NPS regulations, the Data Protection & Privacy Act, and other applicable laws.
- Ensure adherence to PCI-DSS, ISO 27001, and other relevant IT security frameworks.
- Lead vulnerability assessments, penetration tests, and remediation tracking.
- Oversee cybersecurity incident detection, response, and recovery processes.
- Ensure secure systems design and implementation in collaboration with IT teams, including change management and vendor controls.
Operational Risk & Compliance
- Monitor and assess risks in agent network management, service delivery, reconciliation, and customer support.
- Ensure adequate controls for fraud prevention, transaction monitoring, and dispute resolution.
- Oversee compliance with service level agreements (SLAs) and internal operational procedures.
Financial & Procurement Risk & Compliance
- Ensure compliance with financial regulations, tax obligations, and anti-money laundering (AML/CFT) requirements.
- Oversee controls for financial reporting, asset management, and expense approvals.
- Ensure procurement processes are transparent, competitive, and compliant with policy.
- Monitor risks related to payments, reconciliations, and treasury operations.
Human Resources, Legal & Governance Compliance
- Ensure HR policies comply with labour laws, employee data privacy requirements, and ethical standards.
- Oversee whistleblowing, grievance, and disciplinary processes to ensure fairness and legal compliance.
- Ensure corporate governance practices meet regulatory and Board expectations.
- Monitor legal risks, oversee contract reviews, and track compliance with contractual obligations.
Business Continuity & Operational Resilience
- Lead the design, testing, and improvement of Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.
- Coordinate simulations and post-incident reviews to strengthen resilience.
- Integrate resilience measures into vendor and third-party agreements.
Regulatory Engagement & Reporting
- Liaise with regulators, auditors, and industry associations on compliance matters.
- Prepare and present quarterly risk and compliance reports to the Board Audit & Risk Committee.
- Ensure timely and accurate submission of all required regulatory returns.
Training & Awareness
- Develop and deliver enterprise-wide training on risk management, IT security, compliance obligations, AML/CFT, and data privacy.
- Promote a strong compliance and risk-aware culture across all business units.
Qualifications, Skills and Experience:
- Bachelor’s degree in IT, Computer Science, Risk Management, Law, Finance, or related field.
- Professional certifications such as CISA, CISM, CRISC, ISO 27001 Lead Implementer/Auditor, CISSP, CPA, CIA, CAMS are an added advantage.
- Minimum of 5 years’ experience in risk, compliance, or audit roles in financial services or fintech, with at least 2 years in a senior role.
- Strong knowledge of payment systems, fintech operations, regulatory compliance, and enterprise risk management.
- Proven experience in regulatory engagement and Board-level reporting.
Key Competencies
- Strong analytical, investigative, and problem-solving skills.
- Ability to translate technical, operational, and financial risks into business terms.
- Excellent leadership, influencing, and stakeholder management skills.
- Strong report writing and presentation abilities.
- High integrity and commitment to confidentiality.
Performance Indicators
- Timely submission of all regulatory returns and zero major non-compliance findings.
- Reduction in critical IT vulnerabilities and operational losses.
- Successful completion of BCP/DR tests and readiness targets.
- Positive Board and regulator feedback on risk and compliance oversight.
- Enterprise-wide adoption of risk and compliance culture.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and why they are the most suitable candidate for this role at ABC. Please send your application to [email protected]. Please include “Manager – Risk and Compliance Application” in the email subject line.
Deadline: 14th September 2025.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60