Job Title: Manager – MoMo Pay
Organisation: MTN Mobile Money
Duty Station: Kampala, Uganda
About Organisation:
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: Deliver the overall management of the digital Retail payments ecosystem for the Merchant segment.
Key Duties and Responsibilities:
- Manage the MoMo payments roadmap for merchant segment (Local FINCO).
- Manage relationships with internal partners and third parties to scale the informal and formal merchants’ growth opportunity.
- Manage the end-to-end design of the merchants’ value propositions to ensure alignment to target customer expectations.
- Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
- Deliver effective key processes (e.g. onboarding, liquidation etc.) to scale merchant base per set targets and SLA agreements.
- Liaise with Customer interfacing teams to resolve merchant complaints and put in place a framework for continuous improvement of the merchant proposition.
- Work with internal stakeholders to monitor the performance of existing products, cost effectiveness to drive healthy contributory margins & pricing to ensure product/service uptake and profitability.
- Utilise data driven approach to deliver product , sector and insights and short to medium term plans.
- KPA Quality Standards/Measures
- Manage and implement the merchants’ product roadmap
- Design of effective key process merchant ecosystem to deliver quality and efficiency within standards and SLAs.
- Monitor performance of merchants; value, Volume and Revenues.
- Work with external and internal partners to deliver brand building and awareness programs to support merchants.
- Follow up on closure of identified service gaps.
- Develop product growth strategies aimed at increasing revenues.
Qualifications, Skills and Experience:
- Bachelor’s degree or equivalent from a recognized university.
- Proficient with MS Office applications especially Excel and Power Point.
Experience:
- A minimum of 5 years’ experience in Sales, Marketing, Customer experience or related business functions.
- Prior experience in the Payments system organization will be an added advantage.
Competencies
- Knowledge of Company financial systems and procedures.
- Strong analytical skills.
- Creative and Observant
- Ability to meet deadlines.
- Can take initiative.
Behavioral Attributes
- Self-motivated
- Decisive
- Independent but a team player
- Customer oriented.
- Alert to environment changes and trends.
- Good attitude and adaptable.
- Must have attention to details.
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 26th August 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60