Job Title: Loan Collection Officer – 11 No Experience Positions
Organisation: BRAC Uganda Bank
Duty Station: Fort Portal, Uganda
Reports to: Loan Collection Supervisor
Other Locations: Hoima, Mbale, Mityana, Soroti, Masindi, Koboko, Nebbi, Kasese, Iganga, Luweero
About Organisation:
BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.
Job Summary: To manage the banks written off portfolio and loans at risk of write off, recommend and implement remedial action for purposes of increasing the bank’s profitability by collecting all monies owed to the bank as guided by the bank’s recovery policy and existing laws.
Key Duties and Responsibilities:
- Review the delinquent portfolio thoroughly to ascertain the causes of the default and recommend timely remedial action.
- Classify the existing and future delinquent accounts into Watch, substandard, Loss and written- off as a way of providing suitable remedial action for each category.
- Identify, review and assign loan accounts to external debt collectors upon approval and monitor the closure of such accounts by the court bailiffs.
- Manage the Portfolio at risk (PAR) of top big loans in your division and ensure it is being managed within the institutional acceptable levels.
- Provide proactive initiatives intended to minimize the number of loans being classified under loss category which affects the NBV.
- Where the accounts have been identified as non-performing, immediately initiate recovery proceedings in close coordination with Manager Loan Collections, Legal department and external debt collectors.
- Plan, coordinate with branch management and Implement recovery of written off and non-performing loans in line with bank’s policy and procedures guidelines.
- Prepare and submit timely reports with clear recommendations on all cases directly under your supervision to Manager Loan Collection or the Division Manager.
- Mentor, coach and build capacity of all field staff on the best practices in recovery and management of delinquent loans.
- Negotiate with Debtors and ensure that the Debtors repay the bad debts at the lowest cost to the Bank.
- On board and manage the performance of the external debt collectors and ensure timely submission of monthly status reports
- Ensure branches are conducting regular delinquency meetings to discuss non-performing loans and provide timely remedial actions.
- Oversee credit related cases against the Bank including external lawyers involved in litigation.
- Oversee all the cases being managed by External lawyers and provide timely reports about the status to your supervisor.
- Managing contracts between the bank and other persons/institutions providing debt collection services like auctioneers, bailiffs, valuers, insurers and lawyers and ensure timely renewal of contracts.
- Supervise sales of pledged assets and ensure all amounts in default are paid plus costs and any balances if any, after settling the outstanding obligations are paid back to the borrower.
- Maintain a sound filing system for all contracts, service level agreements, cases under litigation, cases handed over to external debt collectors, commission payable invoices and any other important documents relating to loan collections unit.
- Work closely with the division manager in taking timely decisions to avoid loans crossing to loss category.
- Profile high risk Satellites, top big defaulters and written-off loans and ensure timely recovery actions are taken to normalize the affected satellites.
Qualifications, Skills and Experience:
- Bachelor’s degree/Diploma in Business related courses.
- Certificate in Law will be an added advantage
Knowledge, Skills & Competences
- Legal knowledge and skills
- Analytical and Investigation Skills
- Knowledge and understanding of FIA
- Excellent recovery skills
- Ability to work under pressure and overtime.
- Teamwork oriented and willingness to guide and train others.
- High level of integrity
How to Apply:
Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN ONE PDF FILE mentioning the job title as the subject matter to [email protected] NOT later than Friday 15th August 2025. All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd in one PDF.
Note: Only shortlisted candidates will be contacted.
Deadline: 15th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required