Job Title: KYC, Onboarding & Operations Associate (Fresher Jobs)
Organisation: Eversend
Duty Station: Kampala, Uganda
About Organisation:
Eversend is a leading FinTech company dedicated to ensuring that everyone is participating and winning in the economy and democratizing finance for all. We are Eversend, we are not just about money exchange- we are about you and the connections you have and make.
Job Summary: We are looking for a highly organized and proactive KYC, Onboarding & Operations Associate to own customer verification and onboarding for a new product, handle Source of Funds (SoF) requests, and resolve unmatched deposits. You will also support other operational and compliance-related activities to keep processes smooth and efficient. Your work will directly impact compliance, revenue, and customer experience.
Key Duties and Responsibilities:
Primary (Core KPIs)
- KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate.
- Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof.
- Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline.
Secondary (Additional Work)
- Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations.
- Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours.
- Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency.
- Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business.
KPIs for Success
- KYC completion rate: ≥70% for new signups each month
- SoF requests actioned: 100% within 24 hours
- Unmatched deposits resolved: ≥90% before return deadline
- Median customer response time: < 2 hours during business hours
- Process improvements: ≥2 implemented per quarter
Qualifications, Skills and Experience:
- Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments.
- Strong understanding of compliance requirements in an African context.
- Excellent written and verbal communication skills.
- Highly organized with strong follow-up discipline.
- Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack).
- Ability to work independently and meet tight deadlines.
- Willingness to take on varied tasks and learn quickly.
What We Offer
- Competitive salary based on experience.
- Opportunity to join a high-growth fintech making cross-border payments faster and more transparent.
- Exposure to multiple areas of the business beyond KYC, with opportunities to grow into broader operations or compliance leadership
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required