Job Title: IT Manager
Organisation: The Carter Center
Duty Station: Kampala, Uganda
About Organisation:
The Carter Center is a nongovernmental, not-for-profit organization founded in 1982 by former U.S. President Jimmy Carter. He and his wife Rosalynn Carter partnered with Emory University just after his defeat in the 1980 United States presidential election. The Carter Center (TCC) is supporting the River blindness Program of the Ministry of Health to eliminate the disease in Uganda.
Job Summary: The IT Manager will oversee all IT-related functions, ensuring full compliance with TCC policies as well as regulations from Uganda, Zambia, and relevant donors or funders. This role will work closely with the Atlanta-based IT department to maintain office infrastructure and deliver effective IT support to staff. The IT Manager will also ensure timely communication of key IT updates and issues to TCC headquarters.
Key Duties and Responsibilities:
- Plan, organize, and direct IT activities, including budget preparation and participation in procurement processes.
- Provide IT recommendations aligned with The Carter Center’s (TCC) global standards, policies, and procedures.
- Actively participate in IT projects and initiatives in coordination with TCC’s global IT team.
- Develop and maintain technical standards, templates, and guidelines.
- Ensure all IT systems comply with TCC’s established standards, policies, and procedures.
- Travel to field offices or remote locations as needed to support IT operations.
- Coordinate the selection and contracting of internet service providers (ISPs), serving as the primary point of contact.
- Monitor ISP service levels and escalate issues promptly to ensure service quality.
- Install and maintain infrastructure components such as firewalls, wireless access points, switches, servers, and cabling, requiring a foundational understanding of networking.
- Maintain an up-to-date inventory of all infrastructure and computing equipment.
- Develop and implement backup and recovery plans to safeguard data and systems.
- Support infrastructure in collaboration with TCC’s global IT team, including participation in global IT meetings.
- Manage vendor relationships to ensure efficient warranty and support services.
- Set up new users with email accounts and required software licenses.
- Administer shared platforms such as Office 365 and Freshservice Service Desk in accordance with TCC guidelines.
- Provide first-line IT support for staff, including setup and maintenance of computers, software installation, and updates based on TCC’s security standards.
- Recommend hardware and software purchases in alignment with TCC’s standards.
- Ensure proper functioning and maintenance of printers and copiers, including coordination of supplies with the Finance & Administration team.
- Dedicated employment platform
- Deliver IT training to local staff, either directly or in collaboration with TCC’s global IT team.
- Maintains professional growth and development of self by identifying educational/training programs, professional organizations, activities, and resources to maintain knowledge of national trends and to promote leading-edge expertise.
- Provides guidance and ensures compliance with all organizational policies and procedures.
- Perform related responsibilities as needed or as requested by the supervisor.
Qualifications, Skills and Experience:
- Bachelor’s degree in a related field and six (6) years of related experience or Combination of education and experience.
Preferred Qualifications:
- Three years of network engineering, PC hardware support, network server administration, and end-user security experience. Experience with Meraki devices is a plus.
- Previous experience on donor-funded projects is a plus.
How to Apply:
To apply, please send a CV and cover letter to ([email protected]). The subject line ought to include: Application (Title, location). All documents should be in Microsoft Word (.doc, .docx) or PDF format. Materials in other formats or applications without required materials will not be considered. In the body of the e-mail, please indicate where you saw the job posting.
Deadline: 21st August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36