Job Title: Head Retail
Organisation: Airtel Uganda
Duty Station: Kampala, Uganda
About Organisation:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Job Summary: Responsible for defining, developing, and deploying the opco Retail Strategy to maximize revenue growth of all company products and service and delivery of flawless Customer experience.
Key Duties and Responsibilities:
- Define and drive the retail structure for Airtel Uganda.
- Manage deployment of the target numbers for all retail channels.
- Delivering sales by developing relationships with retail partners.
- Develop and implement sales processes and policies that are aligned and support
- distribution strategies.
- Define and implement strategies/plans to grow and improve REC additions from Gross Adds.
- Develop and implement acquisition strategies for the various sales verticals across Retail.
- Utilize market research and effective competitor analysis to develop and implement
- retail plan/strategies that will give Airtel an edge over completion.
- Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.
- To facilitate and develop the “P&L” for the retail channels comprising both Sales and Service parameters earnings.
- Ensure roll outs and drive healthy profitability in the retail.
- To devise and facilitate IT enabled key automation projects for roll outs at each.
- Define & drive quality customer experience.
- Manage, motivate, & develop staff.
Qualifications, Skills and Experience:
- University Degree in any business-related field.
- Post-graduate education or training is added advantage.
- 10+ years of work experience in Customer service or Retail management with 5 years
- in a senior manager role.
- Telecommunication work experience.
- Team Leadership.
- Resilience.
- Ability to influence and get things done quickly.
- Ability to work in a cross-cultural/ cross-country environment.
- Creativity (out-of-the box thinking) and Commercial Acumen.
- Customer service orientation.
- Effective Communication and negotiation skills.
- Ability to make presentations.
How to Apply:
Please fill in the application form on the link below : https://forms.office.com/r/xgHhP3UukU and proceed to share your CV and Academic Documents to [email protected] with subject line Head Retail by Monday, 18th August 2025.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants MUST fill in the online questionnaire and share their CV’s and Cover Letters in PDF or MS Word STRICTLY.
For any inquiries on this career opportunity and the application process please e-mail [email protected].
Deadline: 18th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 120