Job Title: Customer Service Agent – Several No Experience Positions
Organisation: Ankam Consults
Duty Station: Kampala, Uganda
About Organisation:
Ankam Consults is a fully incorporated company founded in 2010 by a team of industry professionals working together to provide strategic customer centric business solutions. we bring with us a wealth of experience in global business practices that fit in any setting.
Job Summary: As a Customer Service Agent, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction. You will be responsible for handling incoming calls, Outbound calls, social media platform, answering customer inquiries, resolving issues, and providing accurate information about bank services.
Key Duties and Responsibilities:
- Handle incoming calls from customers and provide prompt and efficient assistance
- Answer customer inquiries regarding the bank services.
- Resolve customer complaints or concerns in a professional and courteous manner
- Update customer information in the database and maintain accurate records
- Collaborate with other team members to ensure customer satisfaction and meet performance goals
- Follow company policies and procedures to provide consistent and high-quality service
- Any other duties that may be assigned.
Qualifications, Skills and Experience:
- A degree in Business from a recognized University in business
- Attention to detail and a high level of accuracy in record-keeping and documentation.
- Excellent communication skills, both verbal and written
- Previous experience in a customer service or contact centre role preferred
- Strong problem-solving skills and ability to handle difficult customers
- Ability to multitask and work in a fast-paced environment
- Proficient in computer systems and software applications
- Strong analytical and problem-solving skills, with the ability to understand complex bank policies and explain them clearly to clients.
- Ability to Cross Sale and Up Sale
How to Apply:
Send CV and Academic Documents to: [email protected] Indicate the job title in the subject.
Deadline: 27th August 2025
Note: Only short-listed candidates shall be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required