Job Title: Branch Manager
Organisation: Stanbic Bank Uganda
Duty Station: Masaka, Uganda
About Organisation:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Key Duties and Responsibilities:
- Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems.
- Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).
- Accountable for the day-to-day management of all the branch operations
- Drive a customer centric culture focused on providing a high-quality customer experience.
- Resolve customer queries and complaints within established timelines.
- Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.
- Treat all customers fairly and in accordance with the financial consumer protection guidelines
- Build a strong network of relationships with key individuals in the Branch’s area of operation.
- Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.
- Gain an understanding of the various business segments in the branch’s local market
- Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems
- Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan. Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.
- Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks
Qualifications, Skills and Experience:
- Bachelor’s degree Business Administration, Commerce, Economics or business-related courses.
- Other certifications or professional memberships: ACCA
- A seasoned banker with at least three years or more branch banking experience (including income statement management and all aspects related to sales and service).
- Three years of experience in a management position leading a diverse team
- Additional Information
Technical Competencies:
- Banking Process & Procedures
- Client Acceptance & Review
- Client Knowledge
- Processing
- Product Knowledge (Consumer Banking)
Behavioural Competencies:
- Adopting Practical Approaches
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Understanding People
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36