Job Title: Technician
Organisation: Securex Agencies
Duty Station: Kampala, Uganda
About Organisation:
Securex Agencies (U) Limited is an ISO Certified Private Security Organization which has grown from strength to strength in the past forty three years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected force in the provision of client friendly services.
Job Summary: To ensure all quality standards are met and to guarantee timely and high-quality installation of electronic security systems and solutions, ensuring client satisfaction with service delivery.
Key Duties and Responsibilities:
Operations-External
- Ensure all the alarm systems and other installations are done according to the required quality standards.
- Report any additional requirements not quoted for to the client and the supervisor in writing through the job card and inform them verbally as well.
- Ensure security of client’s property and maintain tidiness of the premises while attending to assignments.
- Responsible for completing installations within the quoted time frame (any variations must be reported to the supervisor in good time)
- Maintain a high quality, professional and service-oriented company image with customers.
- Responsible for problem escalation and communication with the supervisor, as required.
- Respond to and resolve system and application problems during periods of high volume.
- To implement installation, maintenance and service procedures.
- In liaison with the Technical Manager, ensure that alarm transmission equipment, control room alarm receivers, VHF radios and related alarm equipment are up to date and in good working condition.
- Visit clients regularly as part of the maintenance and service program.
- Attending to clients’ complaints and provide advice on proper system handling.
- Perform other duties as may be assigned from time to time.
Dimensions/KPIs
- Zero complaints from new installations regarding system faults or failures.
- Achieve man-hour productivity of an average of 6 hours per working day.
- Ensure all jobs are completed as per the quality standards and are done within the quoted number of days.
- 100% adherence to timekeeping and zero absenteeism.
Qualifications, Skills and Experience:
- A diploma or its equivalent in Electrical Engineering, Computer science, Computer Engineering or Information Technology with a willingness to pursue a degree.
- A minimum of three years’ experience in intruder alarm systems, fire systems and access control.
- Working knowledge of multiple security functions and security-driven technology solutions will be an added advantage.
- Strong attention to detail in conducting inspections and maintenance, with problem-solving ability using creativity and logic.
- Good time management and knowledge of safety standards.
How to Apply:
Interested candidates should send their comprehensive CV with photograph and academic credentials and to [email protected] indicating on the email subject the position they are applying for by July 31st, 2025. Kindly note that only shortlisted candidates will be contacted.
Deadline: 31st July 2025
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 36