Job Title: Supervisor E Banking Operations
Organisation: Pride Bank
Duty Station: Kampala, Uganda
About Organisation:
Pride Bank Limited (PBL) was licensed at a Tier II Credit Institution by Bank of Uganda (BoU) in November 2024 and has a capital base of Ugx. 175.8 billion. Pride aims at transforming lives responsibly by focusing on three High Impact Goals: boosting sustainable agricultural value, growing sustainable SMEs to drive economic transformation and fostering economic resilience through financial inclusion while offering innovative financial and non-financial solutions to people at the base of the economic pyramid and serving customers through 42 networked branches and 5 contact offices across the country.
Job Summary: The Supervisor E Banking Operations will report to the Manager E Banking Operations and will be based at Head office. He/she will be accountable for the oversight and monitoring of e-banking transactions, daily reconciliation of e-banking and back-office accounts, effective management of float accounts, ensuring optimal efficiency and acceptable levels of uptime for all channel- related systems
Key Duties and Responsibilities: Specific responsibilities include: –
- Responsible for effective controls within the E-Banking channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
- Supervise reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
- Work with the Business Technology teams and other relevant functions to deliver customer awareness programs within the E Banking channels to incidents of frauds and forgeries.
- Coordinate with the units developing and integrating E Banking delivery channels for Bank products and services in a way of testing and making sure that all the required back office modalities like transaction reporting and descriptions are accurate.
- Identify risk factors and establish frameworks to mitigate risk in the department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
- Responsible for accurate and timely preparation of regulatory and any other assigned reports.
- Monitor and report on activity of individual product under e-banking operations.
- Responsible for audit, risk and BOU findings/ reports and helping resolve issues raised as well as ensuring no repeat findings.
Qualifications, Skills and Experience:
- Bachelor’s Degree in any Discipline
- Experience in card and E-Banking business
- At least 4 years of banking experience with at least 2 years in E banking operations.
- Should possess interpersonal and communication skills.
How to Apply:
If you believe you have the necessary skills and experience and desire to make a difference, then apply immediately and send a detailed curriculum vitae, letters of recommendation from 3 referees, copies of academic transcripts, postal address and a daytime telephone contact. All interested candidates should apply online at the link below.
Deadline: 17th July 2025
NB: Only shortlisted candidates will be contacted
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 48