Job Title: Servicing & Transacting Officer (Fresher Jobs)
Organisation: Standard Chartered Bank
Duty Station: Kampala, Uganda
About Organisation:
Standard Chartered Bank Uganda Limited is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.
Job Summary: We are seeking a detail-oriented professional to oversee the full lifecycle of debit card processing and documentation management within our Retail and Wealth Banking Operations. This role is responsible for ensuring accurate card personalization, timely dispatch, and efficient management of client mandates and internal records, all in compliance with regulatory and internal standards. The position also involves close coordination with internal teams and third-party vendors to deliver high-quality, timely client services.
Key Duties and Responsibilities:
Operational Duties
- Manage debit card issuance, reissuance, and associated static data updates.
- Handle dormant and unclaimed card processes and oversee mandate documentation.
- Maintain accurate filing, retrieval, and archiving of client and internal documents.
- Support additional operational tasks as assigned.
Risk Management
- Implement and uphold operational risk controls in client servicing and transaction processes.
- Collaborate with relevant teams to address and escalate risk incidents and ensure compliance with regulatory requirements.
- Work with Country and Regional Chief Operating Officers and Retail Banking Operations teams to mitigate risk and avoid audit issues or financial losses.
- Ensure alignment with the Operational Risk Framework and Business Risk Management standards.
Regulatory & Conduct
- Adhere to the Group’s Code of Conduct and uphold ethical standards in all processes.
- Ensure compliance with all applicable laws, guidelines, and internal policies.
- Actively identify, escalate, and resolve risk and compliance concerns.
- Promote the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; and The Right Environment.
Qualifications, Skills and Experience:
- Bachelor’s Degree in a relevant field
- Fluency in English
Skills and Experience
- Proficient in data entry, documentation control, and Microsoft Office tools (Excel, Word, PowerPoint)
- Knowledge of banking policies, standards, and regulatory compliance
- Strong communication, interpersonal, and collaboration skills
- Ability to multitask, manage pressure, and resolve client or vendor concerns
- Detail-oriented with strong reporting and problem-solving abilities
- Able to detect and escalate suspicious or out-of-norm activities
How to Apply:
All candidates who wish to join Standard Chartered Bank should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No Experience required