Job Title: Senior Manager- Remedial and Recoveries – Retail
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
About Organisation:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: Reporting to the Head- Collections & Recoveries, the job holder is responsible for managing and working with a team of staff to minimize credit losses by constantly improving the collections on the retail Banking Non Performing Loans and, recoveries on the Retail Banking written-off portfolio consisting of customers ranging from large SMEs through to small owner managed business and individuals plus portfolios where we act as a collector for example GTB managed Book , in line with bank laid down processes, policies and procedures.
Duty station: Head Office
Key Duties and Responsibilities:
- Lead and provide directions to the team that handles Retail Banking collections on non-performing Loans & recoveries on the written-off and GTB portfolios to achieve set targets.
- Constantly review the recoveries structure, systems and controls, ensuring that all the required functions are adequately and timeously addressed.
- To manage and control recovery strategies and campaigns within the NPL and write-off portfolio with the aim of maximizing collection effectiveness and efficiency.
- Identify, understand and navigate through a high variety of potential complex financial structures to establish respective party’s liability and pursue multiple repayment solutions accordingly.
- Ensure cashflows on all accounts are submitted timely & support to other stakeholders is provided in running the Impairment models.
- Support and sometimes take lead in complex settlement negotiations.
- Analyze financial information from a variety of sources (Bank systems, own due diligence, customer financial statements, etc.) and apply judgment to formulate appropriate strategies with each customer.
- Ensure timely referral to Legal when turnaround of a non-performing account is not possible and ensure foreclosure and/or recovery actions are done in the most cost effective manner to minimize losses & ensure that there is no negative publicity (reputational risk).
- Provide timely, relevant & accurate reporting and analysis of collection/recovery results against historical & projected goals to the Bank’s management team on a regular basis.
- Instruction of agents, outsourcing to a debt collection agency, consideration of litigation action in liaison with the unit head & legal department.
- Must ensure adherence to the vendor management guidelines and vendor engagement model.
- Any other duty as assigned.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
- At least 7 years’ experience in a Financial Institution with at least 4 years in bad debt management.
- Credit and Financial analysis skills & high degree of attention to detail.
- Leadership, management & team building skills.
- Decision making skills and results oriented.
- Good knowledge of the Bank’s service standards including the complaint handling procedures and Financial Consumer Protection Guidelines.
- Possess excellent interpersonal, written and oral communication skills.
- Possess excellent negotiation skills with a commercial focus.
- Self-driven and ability to work under minimum supervision.
- Awareness of business issues & current economic events.
- Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
- Good knowledge of the local legal system/framework, corporate finance, insolvency law and security issues.
- Dispute resolution; ability to resolve contentious issues.
- Ability to exercise the highest level of responsibility and confidentiality.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application to the link below:
Deadline: 6th August 2025.
NB: Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 84