Job Title: Retail Training Assistant (Fresher Jobs)
Organisation: Aldelia Limited
Duty Station: Kampala, Uganda
About Organisation:
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Job Summary:
- Ensure Retailer Induction training and OPC/other standardised training is offered within the country in a consistent and standard format.
- Ensure new Retailers are well trained and inducted before they start operating a Shell site and effectively deliver Shell’s Customer Commitment
- Liaise with Sales & Operations team to identify Retailer and site staff competency gaps and agree on learning priorities for the OU.
Key Duties and Responsibilities:
- In liaison with Sales Operations and Marketing, drawing up and implementing an annual Retailer and site staff training program
- Effectively manage and deliver training activities to meet local needs and in alignment with the Global Retail Academy guidelines and requirements.
- Ensure that learning & development interventions for Shell Retail staff, Retailers and Site Staff as appropriate are delivered according to plan and within budget.
- Actively take part in and administer training tasks and manage logistics for learning events.
- Develop a network of quality assured retail trainers on various subjects (both internal and external as appropriate)
- Monitor SUL Retail training budget and submit a T&R report to the Operations Support Mgr and the Retail Manager on a periodic basis.
- Monitor and report training KPIs to the Operations Support manager and the Retail Manager on a quarterly basis.
- As and when requested, and in agreement with Sales & Operations Manager, contribute to the development of Global Retail Academy Training
- Participate as an active member of the regional retail training community. 1
- Ensure all Training records and materials are up to date.
Key challenges:
- This is a new position in the organisation and the incumbent will have to be a self-starter and highly motivated in order.
- to develop this role to its full potential.
- Change management and successfully supporting the OPC implementation.
- Managing interfaces with ABM’s and Marketing effectively
- Interfacing with HR Training to ensure synergy and avoid duplication.
Qualifications, Skills and Experience:
- Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Shell core values
- (Honesty, Integrity, Respect for People)
- Strong leadership of Training resources.
- Strong team member with excellent communication and planning skills.
- Understanding of Retail business with significant previous Retail experience and Competence, particularly in Sales &
- Operations
- Demonstrable competence in implementing standard processes, achieving training targets, building relationships with
- Shell Retailers, and delivering the service element of Retail Customer Commitment.
Competencies Required
- Sales & Operations Competencies – Site Level:
- Manage Site/Cluster Operating Standards & Processes – Knowledge
- Manage Platforms and Agreements – Knowledge
- Recruit, Select and Develop Retail People – Skill
- Manage Customer Service Processes – Skill
- Manage Relationships with Retailers – Skill
- Manage Site/Cluster Performance & Administration – Knowledge
- Manage Fuel Pricing Process – Knowledge
- Manage Fuel Pricing Execution – Knowledge
- Manage Retailer Value Proposition (RVP) – Skill
- Retail Fundamentals:
- Understand and Apply Retail HSSE Standards – Skill
- Understand and Apply Retail Economics – Skill
- Understand and Apply Shell Retailing Principles & Processes – Knowledge
How to Apply:
All candidates should send their applications online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required