Job Title: Relationship Manager – Education, Health and Technology Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Grow the Corporate deposit book as per the set organizational targets & ALCO guidelines through growth of current accounts/collection business as well as Debt and Trade opportunities from the EHT Sector.
- Prepare customer sales coverage plans to ensure that each customer relationship is managed according to the KCB Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
- Management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
- Understand the EHT sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor customer experience.
- Provide specialist sector information and governance as well as conducting training on the structure and workings of the EHT sector to the Business, Credit, Risk & Compliance Teams in the Bank.
- Champion strategic partnerships and social visibility of the KCB Brand in the EHT space
- Ensure 90% digital migration of the assigned portfolio and as feasibly as possible digitize their customers journeys to promote the cashless and self-serve solutions of the Bank.
- Maintain a dairy of key EHT events & activities that would present viable business and value chain opportunities for KCB Bank.
- Coordinate and support the branches in running effective ETH sector sales activations, generating leads and dealing with queries and complaints.
- Any other official duties that may be allocated from time to time by management.
Qualifications, Skills and Experience:
- Bachelor’s Degree in a Business related field is required.
- Master’s Degree in a Business related field is an added advantage.
Experience
- Minimum of 7 Years Experience preferably in Relationship Management & Customer Engagement, Business development and portfolio growth, Banking operations/shared services, Governance controls and Risk management.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 31st July 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 84