Job Title: Receptionist (Fresher Jobs)
Organisation: Infectious Diseases Institute
Duty Station: Kampala, Uganda
About Organisation:
Infectious Diseases Institute (IDI) is an independently governed institute within the College of Health Sciences at Makerere University and has the mission “To strengthen health systems in Africa, with a strong emphasis on infectious diseases, through research and capacity development.” IDI has operations across Uganda as well as in a number of other African countries and has a staffing of over 1,000 managing multiple projects in research, clinical services, public health and training.
Job Summary: The EXPrESSIVE-10 trial is a phase 3 clinical study assessing the safety and efficacy of MK-8527, an investigational once-monthly oral PrEP medication for adolescent girls and young women at five sites in Uganda: Entebbe, Kalangala, Kampala, Masaka, and Mityana.
Key Duties and Responsibilities:
- Provide friendly and welcoming customer service.
- Have excellent communication skills, coupled with empathy, patience, and the ability to turn a complaint or negative phone call into a positive experience.
- Participant registration; welcoming participants, verifying participant identity and their appointment cards.
- Handling phone calls: Answering queries, directing calls and taking messages.
- Data entry: Accurately entering participant information.
- Participant communication: Providing information and responding to queries, as well as referring participants to the relevant areas where they can get further help.
- Provide refreshments to participants and make sure they are comfortable.
- Provide games and entertainment tools to participants and their children as they wait to be attended to.
- Maintain a clean and conducive environment for the participants and their children.
- Requisition for participant reimbursement, reimburse participants and account for their reimbursement.
- Control participant clinic flow to ensure that participants are worked on time, avoiding delays on site.
- Monitor and provide care for the participants’ children.
- Maintain full custody of all participant entertainment tools, children’s toys, and any other items in their custody.
- Direct study participants and other visitors to the relevant offices in the clinic.
- Link pregnant and breastfeeding participants to antenatal and postnatal care at Kalangala Health Centre IV.
- Any other duties assigned by the supervisor.
Qualifications, Skills and Experience:
- Diploma in Comprehensive nursing
- Nursing registration certificate with the Uganda Nurses and Midwives Council
Person Specification
- Computer literate
- Have excellent communication skills, coupled with empathy, patience, and the ability to turn a complaint or negative phone call into a positive experience
- Good communication and interpersonal skills
- Ability to work in teams
- Outgoing and willing to work extra hours
- Preferably female
- Should be a resident of Kalangala
How to Apply:
All candidates should apply online at the link below.
Deadline: 12th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required