Job Title: Receptionist – 2 No Experience Positions
Organisation: Financial Intelligence Authority
Duty Station: Kampala, Uganda
About Organisation:
The Financial Intelligence Authority (FIA), is a government agency established by the Parliament of Uganda to monitor, investigate, and prevent money laundering in the country. It is also responsible for the enforcement of Uganda’s anti-money laundering laws and the monitoring of all financial transactions inside the country’s borders.
Job Summary: To be the first point of contact for the Authority providing both front desk courteous customer services to all visitors and administrative services across the Authority.
Key Duties and Responsibilities:
- Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone;
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system;
- Welcome persons entering the Authority premises, answering any questions, providing directions and alerting staff when a visitor /client is there to meet them, in a timely manner;
- Record messages, information requests and contact details accurately.
- Ensure the delivery of all information received including contact details and forward to the appropriate staff member;
- Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in and ensure the signing out procedure is adhered to.
- Accept deliveries and mail, organise distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup.
- Deal with any requests within personal expertise limit and refer to an appropriate person;
- Ensure staff members are provided with swift and professional administrative support services in a timely manner.
- Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicating any technical fault to the IT Department.
- Update the internal telephone directory and details of relevant personnel and their telephone numbers.
- Handle files and data entry as requested
- Maintain a clean and clutter free reception area at all times.
Qualifications, Skills and Experience:
- Diploma in Business Administration /Customer Relations/care or Certificate in Receptionist studies, Office Management, Records Management or any other related field.
Experience
- No experience
Competencies
- Knowledge and understanding of Authority’s vision, mission and Objectives;
- Should possess values of the Authority which include; integrity, confidentiality, Accountability, professionalism.
- Ability to handle sensitive information and maintain confidentiality.
- Approachable and demonstrates professionalism;
- Good communication both written and verbal
- Exhibits professionalism and sound judgment;
- Interpersonal skills;
- Good customer service;
- Ability to multitask;
- Planning and organisational skills;
- Works well independently and as part of a team;
- Time and Task management skills;
- Computer literate
How to Apply:
Please fill in the application form on the link below : https://forms.office.com/r/474TjA8dE4 and proceed to share your CV and Academic Documents to [email protected] with subject line Receptionist by 29th July, 2025.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants MUST fill in the online questionnaire and share their CV’s and Cover Letters in PDF or MS Word STRICTLY
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants MUST fill in the online questionnaire and share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 29th July, 2025.
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: no experience required