Job Title: Quality Assurance Officer
Organisation: Joint Medical Store (JMS)
Duty Station: Kampala, Uganda
About Organisation:
Joint Medical Store (JMS) is a Church-founded private not for profit organization whose mission is to supply medicines, medical equipment and related health care services of assured quality to the people of Uganda at affordable prices.
Job Summary: To ensure the quality of trade and non-trade commodities, maintaining the quality management system, and conducting pharmacovigilance. He / she will also be concerned with diagnosing performance and SOP adherence problems of staff while recommending and coordinating implementation of appropriate interventions.
The QAO shall liaise with the Quality Assurance Unit, Capacity Building Department and Human Resources &Administrative department to implement the interventions regarding the Centre of Excellence.
Key Duties and Responsibilities:
- Functional Outputs/Activities per key performance area:
- Develop and implement quality assurance plans for products in the warehouse to regularly determine their quality status through analysis, evaluation and comparison with set specifications. Supervise the inspection and release of inbound consignments and returns from clients by assessing their compliance with specifications to guarantee customer satisfaction.
- Gather information for pharmacovigilance of JMS products as required by the Pharmaceutical Society of Uganda to comply with regulatory obligations.
- Supervise technical activities in the warehouse and laboratories in accordance with Good Distribution Practice (GDP) and Good Practice in Quality Control Laboratories (GPPQCL) to maintain high-quality standards.
- Review product inspection checklists and recommend the release of inspected returns from clients by verifying compliance with quality specifications and assessing the validity of quality-related complaints.
- Investigate and resolve quality-related complaints by analysing issues and implementing corrective actions to improve customer satisfaction.
- Manage product recalls by collaborating with regulators and suppliers to manage compliance and address safety concerns.
- Update supplier performance records on quality-related issues to track and manage supplier quality effectively.
- Conduct supplier inspections as part of the JMS technical team to assess and prequalify suppliers for compliance with quality standards.
- Prequalify suppliers and products by performing on-site inspections and remote reviews of supplier information and product assessments to verify that they meet established criteria.
- Investigate major quality complaints by evaluating products to identify and resolve issues, ensuring high levels of customer satisfaction.
- Train new and existing staff on the requirements of the quality management system to promote adherence to quality standards and procedures.
- Procedural Compliance
- Ensure SOPs are revised and up to date, SOPs are well disseminated and adhered to.
- Monitor the validity of SOPs and other QMS documents
- Identify documents that need revision on the basis of being due revision or changes in the process. Notify the processes owners and respective Directorate heads about the need for revision Follow up and follow through for revision, approval and replacement of the SOPs Coordinate the testing of the new SOPs
- Disseminate and notify staff of the new documents according to the distribution list.
- Suggest and implement enforcement measures in liaison with the respective line managers and Directorate heads
- Organize and conduct SOP adherence assessment
- Prequalification of products, suppliers, service providers and manufacturers
- Supplier and manufacturer audits (GDP, GLP & GMP Audits)
- Supplier documentation and sample evaluations and communication of verdict
- Management of prequalification data base (listing and delisting)
- COE Management
- Coordinate COE admissions, treatment/intervention setting, administration, discharge and monitoring
- Get reports from HR on staff that are eligible for admission to COE
- Develop appropriate interventions including in Vitro and in Vivo treatments
- Contact facilitators and supervisors and schedule appointments for sessions
- Follow up and follow through for materialization of the sessions.
- Financial Management
- Adhere to budget for the department as per the set guidelines.
- Continuously identify areas for improved efficiency.
- Risk Management
- Perform risk assessments for strategies, prior to implementation and develop a mitigation plan to manage the risks.
- Compliance
- Ensure JMS policies and regulatory compliance in execution of activities.
- Maintain Client Confidentiality
- Adherence to all JMS Policies and Procedures
Qualifications, Skills and Experience:
- Competencies Required:
- Behavioural
- Needs to be flexible and creative person Leadership
- Ability to work with multidisciplinary teams and drive a culture of quality improvement. Knowledge.
- Knowledge of Good Storage & Distribution practices,
- Knowledge of Good Manufacturing Practices and Knowledge of ISO 9001:2015 Quality Management Systems.
- Skills
- Ability to develop and implement organization-wide quality improvement programs
- Good computer knowledge and documentation skills
- Analytical and organizational skills
- Good communication skills both oral and written
- Attributes include:
- Customer Mindset
- Creativity
- Attention to Detail
- Decisive
How to Apply:
Only qualified candidates who meet all the above requirements are invited to submit
applications using the link below to apply for any of the above:
Manager Programs, Partnerships and Advisory Services:
https://forms.office.com/r/VTDVe31gBm?origin=lprLink
Strategic Partnerships and New Initiatives Officer:
https://forms.office.com/r/jB2bQF9KPD?origin=lprLink
Quality Assurance Officer:
https://forms.office.com/r/7uKyxvfRwx?origin=lprLink
Please address your applications to:
The Manager Human Resources & Administration
Joint Medical Store
P.O. Box 4501
Kampala
1) After using the link provided and after submission of the form, put together copies of your up to date academic documents, testimonials, transcripts, CV, application letter and a cover letter of why you think you are the best suitable candidate for the role (Not more than 100 words). Put them together in a pdf folder, and send them to [email protected] .
2) We shall not be receiving hard copies as we comply with ESG. The soft copies sent to [email protected] will suffice.
Deadline: 8th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required