Job Title: Operations Officer – Client Servicing (Fresher Jobs)
Organisation: UAP Old Mutual Uganda
Duty Station: Kampala, Uganda
About Organisation:
UAP Old Mutual Uganda is owned by UAP Old Mutual Group, a subsidiary of Old Mutual Limited (OML). The Group employs 27 000 people, operates in 14 countries and is listed on five stock exchanges.
Job Summary: Take lead on delivering services to customers as part of a financial management team
Key Duties and Responsibilities:
Transaction Processing:
- Executing and settling creations and liquidations, managing client data, and handling investment-related documentation.
Fund Reconciliations:
- Reconciling Fund balances on a daily basis
Compliance and Risk Management:
- Ensuring adherence to regulatory requirements, internal policies, and operational guidelines.
Operational Oversight:
- Monitoring operational processes, managing relationships with custodians, and resolving operational issues.
Reporting and Analysis:
- Preparing reports on operational activities, analyzing operational metrics, and identifying areas for process improvement.
Client Relationship Management:
- Interacting with internal and external clients to address queries, resolve issues, and provide support.
Record Keeping and Documentation:
- Maintaining accurate records of transactions, investment data, and other relevant documents.
Process Optimization:
- Identifying opportunities to streamline workflows, enhance efficiency, and improve technology utilization.
Operations systems management
- Updating the operations system, identification of gaps and areas of improvement and system related reconciliations.
- Responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
- Any other duties as maybe assigned.
Qualifications, Skills and Experience:
- Bachelors Degree (B): Business Administration (Required), Bachelors Degree (B): Finance (Required)
Skills
- Analytical Thinking, Budget Preparation, Client Relations, Client Relationship Management, Client Service, Customer Due Diligence (CDD), Due Diligence, Enhanced Due Diligence, Ensure Compliance, External Clients, Identifying Opportunities, Know Your Customer (KYC), Operating Systems (OS), Operational Activities, Operational Control, Operational Metrics, Operations Processes, Process Improvements, Recordkeeping, Regulatory Requirements, Relationship Management, Risk Compliance, Risk Management, Systems Management
Competencies
- Action Oriented
- Collaborates
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
How to Apply:
All candidates should apply online at the link below.
Deadline: 5th August 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required