Job Title: Loan Consultant (Fresher Customer Service Jobs)
Organisation: Unifi Africa
Duty Station: Mbarara, Uganda
About Organisation:
Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.
Job Summary: We are looking for loan consultants that will be the face of Unifi that will be responsible for the provision of loans to customers.
Key Duties and Responsibilities:
- Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
- Enter all new client’s details into the client registration system either manually or electronically.
- Checking documents and informing applicants of additional requirements and documents.
- Ensure all loans are properly documented with accurate and complete information.
- Maintaining client’s right to privacy and confidentiality throughout the loan process.
- Attending to all customer inquiries/questions by delivering first-class customer service.
- Ensure full compliance with the Unifi credit policy.
- Ensure proper cash management.
- Ensure that clients have the right information regarding the products, promotions, and other value-added services.
- Assist the branch in achieving set KPIs and operational goals
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
Qualifications, Skills and Experience:
- Requirements: Experience in a customer-facing service role. A relevant diploma or degree is preferred but not required.
How to Apply:
All candidates should apply online at the link below.
Deadline: 6th July 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: no experience required