Job Title: Key Account Manager
Organisation: Jumia Uganda
Duty Station: Kampala, Uganda
About Organisation:
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem.
Job Summary: As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia’s KPIs: growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs, and Category Directors across the Group.
You will focus on one or several categories, managing C-level end-to-end relationships for our top brands and vendors. From the very essence of commercial, to operations or even co-organization of Jumia’s key commercial events, your scope will provide you with all the levers to drive your categories in the right direction.
Key Duties and Responsibilities:
- Building strong links with C-Levels and account managers of our top brands and vendors. You should justify a flawless understanding of the entire phone ecosystem and market. You will be the only one along with the Country Managing Director & CCO to represent Jumia in front of those key accounts.
- Build and maintain strong, long-lasting customer relationships with these key accounts.
- Develop and implement strategies to drive sales and maximize revenue within the category.
- Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.
- Analyze sales data and market trends to identify opportunities for growth and improvement.
- Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.
- Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
- Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.
- Stay updated on industry trends, competitor activities, and consumer preferences within the category.
- Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.
Qualifications, Skills and Experience:
- A minimum of 3 years of experience in the industry.
- Top Engineering, Business Schools & Universities (top 5 of your field for your country).
- Proficiency in MS Office and Google tools.
- Familiar with relationship management tools.
- Strong commercial & analytical skills.
- Great capacity to handle high-stakes negotiations.
- Strong interpersonal skills: Convince the people and your team that you are making the right decisions.
- Great ability to work in a fast-paced and competitive environment.
- Flawless English
- Kindly make your application by 3rd August 2025
- Interview stages
- HR meeting with the Talent Acquisition
- Technical meeting with hiring manager
- Final meeting with the functional manager
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36