Job Title: Customer Service Supervisor – Honda (Fresher Jobs)
Organisation: Markh Investments
Duty Station: Kampala, Uganda
About Organisation:
Markh Investments Co Ltd was formally established in 2004 with only one truck. The aim was to be the main provider to the service-transport industry in Uganda and the region at large. Today, the company has built a reputable brand as one of the most trusted private logistics company and the most reliable company in construction material and logistics services supplies.
Job Summary: The Customer Service Supervisor oversees daily operations of the customer service team, ensuring prompt, efficient, and professional handling of customer interactions. This role focuses on maintaining customer satisfaction, supporting team development, resolving escalated issues, and coordinating with internal teams to improve service delivery and customer loyalty.
Key Duties and Responsibilities:
- Supervise and support the customer service team to ensure high-quality service delivery.
- Assist in developing and enforcing customer service procedures and policies.
- Monitor customer interactions, inquiries, and complaints, ensuring timely and satisfactory resolutions.
- Handle escalated issues and complex customer concerns with professionalism and efficiency.
- Provide coaching, training, and performance feedback to customer service team members.
- Track and report customer service metrics and trends to management for decision-making.
- Collaborate with Sales and other departments to address customer needs and service gaps.
- Identify areas for process improvement and contribute to customer satisfaction initiatives.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 2–3 years’ experience in a customer service or supervisory role.
- Solid knowledge of customer service principles and conflict resolution techniques.
- Strong communication and interpersonal skills.
- Ability to lead, coach, and motivate a team effectively.
- Skilled in using CRM systems and Microsoft Office applications.
- Excellent problem-solving and analytical skills.
How to Apply:
All candidates should apply online at the link below
Deadline: 31st July 2025
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 24