Job Title: Customer Retention Shop Executive – Lira (Fresher Jobs)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About Organisation:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Customer Retention Shop Executive to join our Customer Retention team in Lira as we grow and help more people access financial services across our markets.
As a Customer Retention Shop Executive, you will be the friendly face our customers trust, helping them get the most out of their M-KOPA experience. Working directly with customers every day, you’ll turn every conversation into a chance to help and make sure every customer who visits our shop feels welcomed and supported.
At M-KOPA, keeping our customers happy isn’t just about making sales—it’s about helping people achieve their goals. You will create great experiences that make customers want to stay with us, helping customers upgrade their products, handling their questions, and ensuring they get exactly what they need.
If you enjoy helping people and want to work somewhere your efforts directly help customers and families improve their lives, this could be the perfect role for you.
You will be working 8:30 am to 5:30 pm, Monday to Saturday, in our Lira shop, reporting to the Telesales Team Leader.
Qualifications, Skills and Experience:
- We need someone who enjoys talking to people and understands that happy customers are the key to our success. Your experience should show that you’re good at building relationships with customers and helping them find what they need.
- We want someone with at least one year of experience in sales or customer service, along with a college diploma or degree. You should be comfortable with computers and Excel and have good communication skills.
- Most importantly, we need someone who cares about helping people and wants to be part of something bigger – someone who wants to help families across Africa get better access to financial services.
- If you enjoy helping customers and want to make a real difference in people’s lives while building your career, we’d love to hear from you.
How to Apply:
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required