Job Title: Customer Relations Assistant (Fresher Diploma Jobs)
Organisation: Uganda Institute of Information and Communications Technology (UICT)
Duty Station: Kampala, Uganda
About Organisation:
Uganda Institute of Information and Communications Technology (UICT) is a Public Tertiary Institution established by Statutory Instrument No. 79 of October 2005. The Institute is under the Ministry of ICT and National Guidance, operated and managed by the Uganda Communications Commission (UCC) the regulator of the Communications Sector in Uganda.
Job Summary: To provide professional front desk and customer service support at UICT by receiving and directing visitors, handling telephone and email inquiries, and offering administrative support to ensure smooth communication and a positive institutional image.
Key Duties and Responsibilities:
Front Desk Operations
- Receive and attend to all visitors and clients courteously and professionally.
- Maintain the reception area in a clean and orderly manner.
Communication Handling
- Receive, screen, and direct telephone calls to the appropriate offices or departments.
- Receive and respond to inquiries through email and in-person, or direct them to the relevant officers.
Visitor and Appointment Management
- Manage the visitor logbook and issue visitor passes.
- Schedule and confirm appointments for staff when requested.
Mail and Courier Services
- Receive, sort, and distribute incoming mail and deliveries.
- Coordinate dispatch of outgoing mail and parcels.
Information and Assistance
- Provide accurate information about the Institute’s services, programs, and contacts to visitors and callers.
- Handle inquiries from students, staff, and the public in a timely manner.
Administrative Support
- Perform basic clerical duties such as filing, photocopying, and data entry.
- Support administrative events such as open days, workshops, and meetings.
- Security and Access Control
- Ensure only authorized persons access certain sections of the premises.
- Report any unusual or suspicious behavior at the reception area.
Key Result Areas
- Visitor Reception and Management
- Communication Handling
- Mail and Courier Services
- Administrative Support
- Front Desk Cleanliness and Orderliness
- Information Dissemination
Qualifications, Skills and Experience:
- Diploma in Secretarial Studies, Office Management, Public Relations, Business Administration, or a related field from a recognized institution.
- Training in customer care or front office management is an added advantage.
- At least 2 years of relevant working experience in a front desk or customer service role, preferably in a public institution or academic environment.
Skills and Attributes
- Technical Skills
- Communication and Interpersonal Skills
- Organizational and Personal Attributes
- Ability to remain calm under pressure.
- Team-oriented and able to work with staff across departments.
- Knowledge of institutional procedures and services is an added advantage.
How to Apply:
Interested candidates should fill the online application form and attach the CV and required documents on this link: Click Here. All inquiries should be through [email protected] or Tel No. 0762944050
Deadline: 31st July 2025
Note:
- The eligible applicants are encouraged to submit before the deadline.
- Hand delivered and or any other applications sent to any other e-mail
- other than filling the link provided above will not be accepted.
- Only shortlisted applicants will be contacted.
- Any form of canvassing will automatically lead to disqualification of a candidate.
- Positions not provided for in this advert or previously advertised and deadline is over should not be applied for.
- All applicants will be considered fairly and equitably, without discrimination based on gender, race, disability, religion, or any other protected characteristic.
- The Institute promotes an inclusive work environment and welcomes candidates from diverse backgrounds to foster innovation and representation.
- Women and persons with disabilities are encouraged to apply, and commits to providing reasonable accommodations during the recruitment process.
- Personal data submitted through applications will be handled securely and used only for recruitment purposes, in compliance with relevant data protection regulations.
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Level of Education: Diploma, Associate’s Degree
Work Hours: 8
Experience in Months: 24