Job Title: Customer Experience Officer (Fresher Jobs)
Organisation: Flip Africa
Duty Station: Kampala, Uganda
Salary: 15,600, 000 /=
About Organisation:
FLIP Africa is a freelance marketplace that connects skilled African youth with dignified short-term work.
Job Summary: FLIP Africa on behalf of our client is hiring a motivated and people-oriented Customer Experience Officer to help manage and grow our employer relationships in Uganda.
Job Summary:
- Onboarding new client companies,
- Activating and supporting employees on the Power platform,
- Responding to customer inquiries and issues in a timely and professional way.
Key Duties and Responsibilities:
Company Onboarding & Relationship Support
- Guide new employers through onboarding and activation process
- Train HR teams and support communications to staff
- Schedule and lead employee sensitization sessions (in-person or virtual)
- Track usage and engagement from employer accounts
Customer Support & Engagement
- Respond to customer inquiries via phone, WhatsApp, or email support
- Resolve issues related to loan disbursements, repayments, deduction queries, etc.
- Escalate technical or financial issues internally where needed
- Maintain high satisfaction and SLA standards
Reporting & Feedback
- Maintain accurate logs of support interactions
- Generate reports on support volumes, response times, and common issues
- Gather feedback from users and employers to improve platform experience
Qualifications, Skills and Experience:
- 2–3 years in customer support, account management, or client success (preferably in fintech, banking, telecom, or HR tech)
- Strong communication and interpersonal skills (English and local languages)
- Excellent organization and time management
- Familiarity with CRM tools, email support platforms, and digital channels
- Empathy, patience, and a passion for delivering excellent service
How to Apply:
All interested candidates should send their CVs to flipafricarecruitement@gmail.com
Deadline: 22nd July 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 24