Job Title: Business Systems Operations Manager
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About Organisation:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
- Manage performance of the business systems operations staff by performing regular reviews and discussions to improve productivity of the team.
- Engage business stakeholders to improve service and manage expectations through SLAs and other tools available.
- Core banking and Digital channels vendor SLA reviews, engagement, and relationship management.
- Ensures that Core Banking system and other Banking applications are following established IT policies, procedures, and standards.
- Supervising Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
- Ensure 24 x 7 x 356 availability of core banking and digital channels and timely resolution and documentation of faults in the Core Banking environment.
- Ensure smooth transmission of transaction files through file transfer tools to various destinations.
- Supervise calls assigned in the ITSM & ECRM system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
- Analysis and resolution of Core Banking related issues which have been escalated during operations and maintain proper documentation/logs for resolution provided.
- Perform business requirements analysis, Schedule, plan and supervise the installation and testing of new products, upgrades, patches, or improvement to the Core Banking Application and Digital channels product suites. Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Information Technology or Computer Science is required.
- Professional Qualifications like ITIL and Project Management are an added advantage.
Experience
- Minimum of 5 Years of Experience preferably in Core Banking and Digital channel Systems management especially T24, Database Management and IT Service Management.
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 31st July 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60