Job Title: Team Leader KYC and Account Maintenance
Organisation: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Head of Operations
About Organisation:
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary: To oversee and coordinate all Know Your Customer (KYC) and account maintenance activities in line with regulatory standards, internal policies, and customer service expectations. The role ensures accuracy, compliance, and timely delivery of services related to corporate account onboarding, updates, and ongoing KYC requirements.
Key Duties and Responsibilities:
Account Maintenance and Onboarding
- Supervise and validate the opening of corporate accounts, ensuring all documentation complies with KYC and AML requirements.
- Monitor timely updates of customer signatures, contacts, and mandates in the core banking system.
- Review and authorize account reactivations for dormant accounts upon completion of due diligence.
- Oversee placement and removal of liens on customer accounts in accordance with legal and regulatory guidelines.
KYC and Compliance Oversight
- Conduct and review high-risk account reviews, ensuring enhanced due diligence is applied.
- Oversee company searches and validations for new and existing customers.
- Ensure enrolment for SMS alerts and digital services is accurately completed and logged.
- Liaise with Compliance to escalate any red flags or unusual account behavior.
Liaison & Communication
- Coordinate the dispatch and tracking of cheque book files to and from the vendor, ensuring accuracy and security.
- Supervise the clearing of URA agency notices and ensure timely communication with relevant departments.
- Serve as the point of contact for internal teams (e.g., branches, legal, compliance) regarding KYC-related queries or escalations.
Leadership & Reporting:
- Supervise and mentor the KYC team, ensuring KPIs and SLAs are met.
- Prepare and submit periodic reports on KYC performance, exceptions, and compliance status.
- Support audits and regulatory reviews by ensuring availability of accurate KYC records and documentation.
Financial Responsibility:
- Ensure accuracy and integrity of customer data that directly impacts transaction processing, risk profiling, and regulatory reporting, reducing the risk of financial penalties or losses due to non-compliance.
- Safeguard against fraud, operational losses, and regulatory fines by ensuring thorough KYC processes and timely updates to account information.
- Support the efficient processing of lien placements, URA notices, and dormant accounts, all of which affect the bank’s cash flow and revenue recognition.
- Minimize rework and avoid costly errors through effective quality control in account maintenance activities.
- Contribute to overall cost efficiency by managing the team to meet SLAs with minimal need for escalations or reprocessing.
Qualifications, Skills and Experience:
- Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
- Training in various areas of Operations: – i.e. Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance
Work Experience.
- Minimum of 5 years’ experience in banking operations, with at least 2 years in KYC & Account Management or back-office management role.
Key Required Competencies & Skills.
- High attention to detail and strong analytical skills.
- Strong knowledge of AML/KYC regulations and banking operations
- Excellent analytical and problem-solving skills
- Good understanding of corporate account structures and legal documentation
- High attention to detail and data accuracy
- Strong leadership and team coordination abilities
- Effective communication and stakeholder management
- Demonstrates customer focus by ensuring timely and accurate service delivery.
- Upholds compliance, integrity, and accountability in all KYC and account maintenance tasks.
- Promotes collaboration across departments for smooth operations.
- Pays strong attention to detail to ensure data accuracy and reduce risk.
- Communicates proactively and clearly with stakeholders.
- Adapts effectively to regulatory and system changes.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 27th June 2025
Note: Only shortlisted candidates will be contacted
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60