Job Title: Support & Delivery Engineer
Organisation: Craft Silicon
Duty Station: Kampala, Uganda
About Organisation:
Craft Silicon is a leading financial/technology solutions provider and recognised as one of the most tech-savvy software groups globally. As a growing company, we run a well-structured software development house comprising various teams involved in development, support, implementation, quality assurance, report development, technical writing and help desk.
Job Summary: Craft Silicon is looking for a highly skilled and proactive Support & Delivery Engineer to join our growing team in Uganda. If you’re passionate about digital banking technologies, integration, and client-facing support, this is your opportunity to make a real impact in the fintech space.
Key Duties and Responsibilities:
- Implement and support digital channels solutions (ATM, Mobile Banking, POS, Internet & Agency Banking)
- Engage with clients for successful onboarding and support
- Prepare technical documentation including FSDs and UAT scripts
- Conduct API testing using tools like Postman and SOAP UI
- Monitor system performance and transaction metrics
- Troubleshoot and resolve system incidents in collaboration with internal teams and 3rd party integrators
- Host and manage applications on web servers (IIS, Apache)
- Perform database scripting and queries (Oracle, MS-SQL)
- Maintain incident logs and resolution documentation
- Coordinate with DevOps and delivery teams to ensure timely rollouts
Qualifications, Skills and Experience:
- Bachelor’s degree in Computer Science, IT, Information Systems or related field
- 3+ years of progressive IT experience, preferably in a fintech environment
- Proven experience supporting digital channels (ATM, POS, Internet/Mobile Banking)
- Familiarity with ISO 8583/ISO 20022 protocols and payments switching
- Experience in application hosting and web server setup
- Hands-on knowledge of database scripting and API integration
- Understanding of software delivery processes (Agile, Waterfall, Hybrid)
- Professional certifications (e.g., ITIL) are an added advantage
- Strong interpersonal and troubleshooting skills
- Excellent communication, planning, and organizational abilities
- Willingness to travel and work flexible hours when needed
Why Join Craft Silicon?
- Work with one of Africa’s leading fintech innovators
- Gain exposure to enterprise-level digital banking solutions
- Collaborate with a diverse, talented, and driven team
- Shape the future of digital finance in East Africa
How to Apply:
All candidates should send their applications via Email to:
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36