Job Title: Receptionist (No Experience Fresher Jobs)
Organisation: Financial Intelligence Authority
Duty Station: Kampala, Uganda
About Organisation:
The Financial Intelligence Authority (FIA), is a government agency established by the Parliament of Uganda to monitor, investigate, and prevent money laundering in the country. It is also responsible for the enforcement of Uganda’s anti-money laundering laws and the monitoring of all financial transactions inside the country’s borders.
Job Summary: To be the first point of contact for the Authority providing both front desk courteous customer services to all visitors and administrative services across the Authority.
Key Duties and Responsibilities:
- Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone;
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system;
- Welcome persons entering the Authority premises, answering any questions, providing directions and alerting staff when a visitor /client is there to meet them, in a timely manner;
- Record messages, information requests and contact details accurately.
- Ensure the delivery of all information received including contact details and forward to the appropriate staff member;
- Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in and ensure the signing out procedure is adhered to.
- Accept deliveries and mail, organise distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup.
- Deal with any requests within personal expertise limit and refer to an appropriate person;
- Ensure staff members are provided with swift and professional administrative support services in a timely manner.
- Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicating any technical fault to the IT Department.
- Update the internal telephone directory and details of relevant personnel and their telephone numbers.
- Handle files and data entry as requested
- Maintain a clean and clutter free reception area at all times.
Qualifications, Skills and Experience:
- Diploma in Business Administration /Customer Relations/care or Certificate in Receptionist studies, Office Management, Records Management or any other related field.
Experience
- No experience
Competencies
- Knowledge and understanding of Authority’s vision, mission and Objectives;
- Should possess values of the Authority which include; integrity, confidentiality, Accountability, professionalism.
- Ability to handle sensitive information and maintain confidentiality.
- Approachable and demonstrates professionalism;
- Good communication both written and verbal
- Exhibits professionalism and sound judgment;
- Interpersonal skills;
- Good customer service;
- Ability to multitask;
- Planning and organisational skills;
- Works well independently and as part of a team;
- Time and Task management skills;
- Computer literate
How to Apply:
Please fill in the application form on the link below : https://forms.office.com/r/474TjA8dE4 and proceed to share your CV and Academic Documents to [email protected] with subject line Receptionist by 29th July, 2025.
All applicants MUST fill in the online questionnaire and share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 29th July, 2025.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required