Job Title: Operations Manager
Organisation: Wakandi Group AS
Duty Station: Kampala, Uganda
About Organisation:
Wakandi Group AS is a Norwegian company started in 2018 as a team of business innovators and technology disruptors. It is noteworthy that in the initial stages of operations, Wakandi Group received funding from the Norwegian Government under various programs run by “Innovation Norway.” Our payment infrastructure is built by the leading DLT developer, Akeo AS. With such an experienced partner, Wakandi promises high innovation and the best technical solutions.
Job Summary: As the Operations Manager, you’ll be at the heart of our customer-facing operations in Uganda. You’ll lead a talented team in customer support, onboarding, and success, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction. You’ll report directly to the Country Director and collaborate closely with cross-functional teams to drive our mission forward.
Are you a strategic thinker with a passion for operational excellence and customer success? Wakandi is looking for an experienced Operations Manager to lead our operations in Uganda and drive customer support, onboarding, and success to the next level.
Key Duties and Responsibilities:
- Lead and mentor our local operations teams to deliver excellence across support, onboarding, and success.
- Develop and refine policies that enhance efficiency and ensure compliance
- Monitor performance metrics and implement continuous improvement strategies
- Collaborate across departments to solve challenges and elevate customer experience
- Present regular reports to leadership, using data to shape decisions
- Be the engine behind exceptional service and satisfied customers
Qualifications, Skills and Experience:
- 5+ years’ experience in operations management—bonus if it’s within fintech or financial services
- A degree in Business Administration, Operations Management, or a related field
- Skilled in CRM systems (HubSpot experience is a plus)
- Strong leadership, analytical, and communication skills
- Passionate about customer success and operational excellence
- Comfortable navigating fast-paced environments and driving results under pressure
How to Apply:
If you’re making a significant impact and helping shape the future of financial services in Africa, we’d like to hear from you. Please prepare a 2-3 minute video in English, covering:
- A brief introduction of yourself.
- Why do you believe you’re fit for this role?
- Your unique offerings to Wakandi.
- What is your motivation for wanting to be a part of our team?
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60