Job Title: Network Engineer
Organisation: Spidd Africa
Duty Station: Kampala, Uganda
About Organisation:
With courage and determination, Spidd Africa stands at the forefront of technology as a fearless company, delivering a remarkable service experience that is unmatched in its responsiveness, clarity, and ease of use. Empowering African businesses to reach new heights, our innovative solutions promote growth, drive team productivity, and facilitate a seamless workflow. Our skilled team combines technical expertise with a passion for excellence, delivering results that exceed expectations and reshape the landscape of business in Africa. We stand proud and unyielding, forging a brighter future through the transformative power of technology.
Job Summary: We are seeking a talented and experienced Network Engineer to join our team at Spidd Africa LTD. The ideal candidate will have a minimum of 2 years of professional experience in network engineering and a strong passion for designing, implementing, and maintaining reliable and secure network infrastructures. As a Network Engineer, you will play a key role in ensuring the efficiency, performance, and security of our network systems to support the diverse needs of our clients and stakeholders.
Key Duties and Responsibilities:
- Design, deploy, and manage complex network infrastructures, including routers, switches, firewalls, and other networking devices.
- Configure and optimize network hardware, software, and protocols to meet the specific requirements and objectives of our clients.
- Monitor network performance and troubleshoot issues to identify and resolve connectivity, latency, and security issues in a timely manner.
- Collaborate with cross-functional teams to implement network solutions that align with the business goals and objectives of our clients.
- Implement and maintain network security measures, including access controls, firewalls, and intrusion detection systems, to safeguard against cyber threats and vulnerabilities.
- Provide technical support and assistance to clients and end-users regarding network-related inquiries, issues, and escalations.
- Document network configurations, procedures, and best practices to ensure consistency, accuracy, and compliance with industry standards and regulations.
- Stay informed about emerging technologies, trends, and best practices in networking to recommend and implement improvements and enhancements to our network infrastructure.
- Support with technical writeups and presales activities to the business development team.
Leadership and Relationship Roles:
- Maintains contact with key internal stakeholders in matters of Enterprise Systems Support
- Closely liaises with Project Team, technical service teams and business heads
- Delegate’s authority and responsibility with accountability and follow-up
- Demonstrates ability, interacts and cooperates with all within the organization
Key Performance Indicators
- Incident Resolution Time: Measure the time taken to resolve incidents and service- related issues. KPI target: Prompt resolution within predefined timeframes.
- Continual Learning: Evaluate the consultant’s commitment to staying updated on emerging technologies and industry trends. KPI target: Participation in relevant training and certification programs.
- Project Delivery: Track the successful completion of allocated projects within scope, budget, and schedule. KPI target: On-time and on-budget project delivery
- Client Satisfaction: Gather feedback from clients regarding the consultant’s performance, responsiveness, and effectiveness in addressing customer concerns. KPI target: High client satisfaction scores.
Qualifications, Skills and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of professional experience in network engineering or a similar role.
- Strong knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (e.g., OSPF, BGP).
- Hands-on experience with network hardware and software, such as Cisco routers and switches, Juniper firewalls, and other industry-standard networking devices.
- Excellent analytical and problem-solving skills with the ability to troubleshoot complex network issues and implement effective solutions.
- Strong communication and interpersonal skills with the ability to collaborate effectively with clients, team members, and stakeholders.
- Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus.
- Experience with cloud networking technologies (e.g., AWS, Azure) is desirable
- Experience in Cyber security is desirable
Skills
- Ability to measure and analyze key performance indicators.
- Ability to lead and motivate a high-performance Customer support team
- Excellent communication skills
- Strong organizational skills with a problem-solving attitude
- Willingness to travel as needed
- Exceptional communication skills to provide leadership to a team and support customers
- Strong foundational knowledge in project management
- Comprehensive business knowledge to create realistic sales projections and objectives for the team
- Interpersonal skills to liaise with other departments and people within the organization
- Extensive mentoring and leadership qualities to train and develop Support team members
- Superior communication skills, including pitches, face-to-face presentations, phone, and email
- Continuous learning through attending workshops, webinars as well as undertaking certification programs with Spidd’s Technology partners
Benefits:
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage for employees.
- Opportunities for professional development and career advancement.
- Dynamic and collaborative work environment with a diverse team of talented professionals.
How to Apply:
All candidates should apply online at the link below.
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