Job Title: Training Officer
Organisation: Chicken Tonight
Duty Station: Kampala, Uganda
About Organisation:
Founded in 2001, Chicken tonight has grown to 13 outlets focusing on sustainably delighting our customers with market leading convenience, quality and customer experience. Chicken tonight is set to be East Africa’s most available, affordable & adored restaurant offering; Access – Food Quality – Service Excellence – Value.
Job Summary: Is responsible for designing, delivering, and managing effective training programs across multiple QSR units consistent with service standards, operational excellence, brand and safety standards.
Key Duties and Responsibilities:
- Develop and implement standardized training materials, manuals, and SOPs for all operational roles.
- Facilitate onboarding and orientation sessions for new hires across all QSR locations.
- Conduct regular training sessions (in-person or virtual) on food safety, customer service, equipment use, and brand standards among others.
- Partner with Area Managers and Store Managers to assess training needs and performance gaps.
- Monitor and evaluate the effectiveness of training programs and suggest improvements.
- Support leadership development initiatives for supervisors and aspiring managers.
- Ensure training compliance with health, safety, and local labor regulations.
- Maintain training records, schedules, and progress tracking for all units.
- Monitor and evaluate training effectiveness and employee skilling programmes.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Organization Psychology, Human resource, or any other relevant field.
- Professional qualification and Trainings such as PGDHRM, TOT, ISO certified trainer preferred.
- Minimum 2 years’ experience in a training role within the QSR, hospitality, or FMCG.
- Experience working in or with multiple units or locations.
- Strong knowledge of restaurant operations, customer service, and food safety standards.
- Excellent communication, presentation, and coaching skills.
- Ability to travel between units as required.
- Self-starter with strong organizational and time-management skills.
- Proficiency in training tools (e.g. LMS), MS Office suite and Al savvy
- Ability to work independently with minimal supervision,
How to Apply:
Submit your CV and Cover Letter to : E-mail: Write Email to [email protected] with “Training officer “in the subject line
Deadline: 20th June 2025.
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