Job Title: Fraud Analyst
Organisation: M-KOPA
Duty Station: Kampala, Uganda
About Organisation:
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: We are looking for a Fraud Analyst to join our Fraud team and play a critical role in ensuring the integrity of our operations by identifying, analyzing, and addressing fraudulent activities across our portfolio.
This role offers a unique opportunity to work at the intersection of data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.
Key Duties and Responsibilities: In this role, your responsibilities would include:
Fraud Analysis and Reporting
- Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
- Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
- Provide actionable insights to influence fraud management strategies and decision-making.
Fraud Detection and Investigation
- Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
- Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
- Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
- Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.
Collaboration and Accountability
- Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
- Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
- Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
- Liaise with various departments to implement initiatives that reduce risk and improve accountability.
Documentation and Reporting
- Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
- Support the team in closing fraud cases within stipulated timelines.
- Provide regular updates on fraud trends and disciplinary measures to key stakeholders.
Qualifications, Skills and Experience: To be successful in this role, we would expect that you have experience/evidence of the following:
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
- Strong skills in identifying fraud indicators through data mining and analytics.
- Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
- Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
- A positive, learning-oriented attitude with a capacity for self-empowerment.
- A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.
How to Apply:
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
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