Job Title: Clients Service Manager – RideNow
Organisation: Code Base Uganda
Duty Station: Wakiso, Uganda
About Organisation:
Code Base Uganda Limited is a dynamic and forward-thinking Technology Company which was founded in October 2016 as a Private Liability Company, with the main Aim of revolutionizing businesses through innovative technological solutions in Uganda.
In providing ride hailing services, also known as transportation handling services. CBUL uses Apps to connect passengers and local drivers using their personal motorcycles and vehicles (Bodaboda. 4-seater and 7-seater vehicles, vans, coasters. buses, tractors, lorries, trailers, etc).
Job Summary: Reporting directly to the General Manager – Ride Now. the Clients Service Manager (CSM) is primarily responsible for enhancing clients’ satisfaction, increasing sales by assisting clients, resolving clients-related Issues in a speedy and harmonious manner, and implementing changes that can strengthen the Company’s relationships with its clients.
Key Duties and Responsibilities:
- The CSM coordinates with the Sales and Marketing Department. as well as with other Departments in the Company, to advocate for clients’ needs and provide valuable information about their buying habits.
- The CSM leads a team of Call Center Team Leaders and Call Center Agents, as well as other clients service professionals to help maximize their outreach to new and existing clients in order to increase the market share for the Company’s services.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Business Administration or Management or Commerce with specialized knowledge and skills in Marketing. Advertising, sales. Communication, or a related field from a reputable University.
- A Master’s Degree and/or Postgraduate Diploma in any of the above areas would be an added advantage.
- A Professional Certification in Customers and Clients Service or related field is a plus.
- Ability to act on clients’ feedback and provide meaningful solutions.
- Minimum of at least 5 years of experience in customer and/or clients service, sales and/or marketing is required.
- Proven work experience of at least 3 years, as a Customer and Client Relationship Officer, sales and Marketing Officer or a similar position m the Sales and/ or Marketing Department. Experience as Customer and/or clients Service Manager is preferred
- Knowledge and proficiency M using customer, clients and marketing software and tools, such as Customer Relations Management (CRM) systems and email marketing platforms, is an added advantage
How to Apply:
Completed Application Documents (Including: (a) Cover Letter – addressed to The Chief Administrative and Human Resource Officer, Code Base Uganda Limited, Najjera. Kira, Wakiso, Uganda, (2) Curriculum vitae with Addresses and Contact information of Three Referees, and (3) scanned Copies of Academic Credentials) should be submitted to: [email protected]
Deadline: 3rd July 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 60