Job Title: Business Change Manager
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
About Organisation:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: Reporting to the Senior Manager – Project Management Office, the role holder will be responsible for implementing change management strategies and plans that maximize return on investment by prioritizing business needs to be addressed, driving process efficiencies, increasing employee adoption and improving customer experience.
Key Duties and Responsibilities:
- Formulate detailed business cases and conduct thorough evaluations of vendor proposals, assessing financial, technical, and operational aspects.
- Effectively manage and prioritize incoming process improvement requests to optimize resource allocation and achieve business objectives.
- Lead change management initiatives including modifications to processes while applying a structured methodology.
- Liaise with the business to assess and develop change impact analyses.
- Integrate change management activities into project plans to improve the success of projects that are implemented by the Bank.
- To identify and implement mechanisms by which benefits can be realized and measured and to support the Business in taking ownership of the required activities.
- Define and measure success metrics and monitor change process arising out of Bank projects, process reviews and other change initiatives.
- Engage/manage stakeholders to build transitional plans, complete business change readiness activities and transform behaviors which will support the business through the transformation process.
- Manage the change portfolio and generate status reports to respective stakeholders.
- Coordinate efforts with other departments to evaluate and ensure user readiness.
- Support organizational design and definition of roles and responsibilities.
- Work with respective line managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
- Leverage finance, data analytics and insights to assess project benefits realization.
- Work with the Marketing team to design Go-to-Market strategies and track delivery.
Qualifications, Skills and Experience:
- A Bachelor’s Degree in Computer Science, Information Technology, Business Computing, Business Administration or other related fields .
- Adept at Change Management, Software Quality Assurance, Project Management, Financial Technology, Change, Process Management & Innovation.
- Certification or Training in Project Management, Change Management, Process Optimization and Software Quality Assurance are added advantages.
- At least 6 years’ work experience, 3 of which should be in Business Analysis, Software Quality Assurance, Change Management or Operations position in a large financial services institution.
- Demonstrated experience in Software Quality Assurance, Business Analysis and change agendas in Financial Services via project and process management.
- Strong understanding and practical application of Quality Assurance (QA) methodologies, tools, and processes.
- Demonstrated experience in systems automation testing, quality assurance, testing lifecycle management experience in a busy dynamic environment.
- Strong understanding of Business Analysis, Change Management, banking operations, Risk Management project management, Financial Services Industry in Uganda and trends
- Proficiency in both visually and verbally engaging analyses reports and presentations.
- A proven and successful track record of identifying business opportunities and recommending viable options that capitalize on those opportunities.
- Ability to elicit information from various stakeholders to form “big picture” through connecting various pieces of the puzzle when determining the current state and desired state.
- Creative, energetic, resilient, and tenacious with a propensity to persevere.
- Flexible, agile, and adaptable; able to work in ambiguous situations
- Influential and leadership skills should be clearly demonstrated.
- Excellent relationship building, negotiation/influencing skills with team members and stakeholders.
- Strong communication skills and ability to eloquently articulate themselves.
- Up to date with the latest technological and business trends in the industry.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application to the link below:
Deadline: 4th July 2025.
NB: Only short-listed candidates will be contacted.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 72