Job Title: Apprentice (Several No Experience Jobs)
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
About Organisation:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Description
- To provide excellent service and abide by the Absa Values.
- General Working Conditions/Inherent Requirements
- Frequent Visual, listening concentration, sitting, telephone & computer usage
- Observe requirements and obligations under the workplace health and safety practices
Key Duties and Responsibilities:
- Attend to all walk-in clients and ensure that they receive excellent service daily.
- Execute the highest level of professionalism while dealing with customers.
- Managing Customer Complaints
- Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.
- Cross selling bank products and meeting the given targets.
- Receive, register/record and direct hand delivered mail to the Mail Centre
- Maintain records of courier receipts for outgoing and incoming mail for future reference.
- Execute the highest level of professionalism while dealing with customers.
- To provide excellent service to all the walk-in clients and attend to all customer needs/ requests queries/complaints.
- Frequent Visual, listening concentration, sitting, telephone & computer usage
- Observe requirements and obligations under the workplace health and safety practices and any other duties assigned.
Qualifications, Skills and Experience:
- Must have graduated in a business related course not more than 2 years from the date of this advert (ATTACH GRADUATION CERTIFICATE )
- Must Possess a Transcript with a minimum CGPA of 3.6 (Second Class Upper Division)(ATTACH GRADUATION TRANSCRIPT)
- Must have at least 2 Principle Passes at ‘A’ Level (ATTACH ‘A’ LEVEL CERTIFICATE/ PASS SLIP)
- Must have a minimum of a Credit in Mathematics and English at ‘O’ Level (ATTACH ‘O’LEVEL CERTIFICATE/ PASS SLIP)
- Must be willing to learn as this position is an Apprentice/Learnership role.
Note:
- This recruitment is intended to build a pipeline of candidates who will be considered for
- hiring as opportunities emerge with in the bank.
- Ensure all attachments requested are included in the application.
- Only shortlisted candidates shall be contacted.
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 23rd June 2025
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