Job Title: Agent Banking Support Advisor (Fresher Customer Service Jobs)
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
About Organisation:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Key Duties and Responsibilities:
Sales and Service 30%
- Outputs
- Drive the recruitment of competent and committed agents through the selection process and carry out due diligence on every applicant before submission to BOU
- Ensure effective set up of agents touch points with all the required gadgets and compliance prerequisites in place before setup
- Ensure system up time, availability and set up
- Respond to issues raised by customers, agents and other member banks
- Coordinate service delivery between mother branch and agents
- Deliver agent’s total banking to Absa through cross sell opportunities
- Grow the bank’s market share
Compliance, Governance and Controls 30%
- Outputs
- Update risk assessment reports on agency operations
- Continuous service and support to agents
- Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time
- Training of agents and bank staff
- Ensuring that agents comply with BOU prudential guidelines as well as contractual obligations with the bank
Business Management 25%
- Outputs
- Identify priority entities for potential new business
- Research, identify needs for new products for customers and a target
Self development 15%
- Outputs
- Build strong relationships with the branch network to ensure working together to realizing value from the agents linked to them
- Share knowledge and experiences with network staff of all functions
- Provide cover from other team members when required to
- Share knowledge and experience with network colleagues
- Pursue continued improvement in personal development by participating in development programs and training
- Ensure excellence beyond set targets
Qualifications, Skills and Experience:
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 2nd July 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no requirements