Job Title: Telesales Supervisor
Organisation: MOGO Uganda
Duty Station: Kampala, Uganda
About US:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
- Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
- Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
- Develop and implement telesales strategies to promote Mogo’s finance products and optimize lead conversion rates.
- Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
- Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
- Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
- Foster a positive and motivating team environment, encouraging collaboration, adherence to
- Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
- Collaborate with other departments to streamline processes and enhance the customer experience.
- Assist in the recruitment, onboarding, and training of new Telesales Agents.
- Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs.
Qualifications, Skills and Experience:
- Proven experience as a Telesales Agent or similar sales role, with at least 2-3 years in a supervisory or leadership position.
- Strong understanding of telesales techniques, lead management, and debt collection processes.
- Excellent leadership, coaching, and team management skills.
- Exceptional communication and interpersonal skills to engage with customers and motivate the team.
- Proficiency in ERP systems and sales performance tracking tools.
- Analytical mindset with the ability to interpret data and drive performance improvements.
- Knowledge of regulatory requirements and compliance in telesales and debt collection.
- Ability to work under pressure, meet deadlines, and achieve sales targets.
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Telesales Supervisor”
Deadline: 22nd May 2025
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