Job Title: Segment Manager – Value-added Services (VAS) AND Rich Media Services (RMS)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Digital Services
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Job Summary: To accelerate Adoption, Usage, Customer Retention, and Revenue growth of MTN portfolio of Value-added Services (VAS) AND Rich Media Services (RMS).
Key Duties and Responsibilities:
- To identify, develop and implement initiatives to grow penetration, usage and Revenue from identified VAS & RMS
- To proactively develop, own and execute Go-to-Market plans while ensuring timely execution thereof for VAS & RMS
- To identify, build and manage partnerships that drive adoption, quality, and usage of MTN VAS and RMS.
- To manage relationships and collaboration efforts with Vendors, Content partners and aggregators for the growth of digital services
- To proactively build and execute fully, timely and market relevant content plans towards growth of VAS and RMS.
- To oversee resolution of customer queries, service downtime and any other related matters on VAS and RMS.
- To proactively monitor and track performance of services as well as impact of GTM initiatives so as to ensure timely intervention.
- To ensure compliance in delivery of services as it relates to regulatory policies, Treat customer fairly (TCF) policies, Contract obligations, and any other policies and standards that may arise.
- To prepare weekly and monthly performance and GTM activity reports for VAS and RMS.
- To participate in ideation of product enhancements, new services AND User acceptance testing during delivery thereof
- To manage and support delivery and development of staff supervised by the role where applicable.
Qualifications, Skills and Experience:
- A degree in Marketing or a related field from an accredited University
Work Experience
- At least 3 years of working experience in a similar or related role in the Telco or Technology sector
- Demonstrate knowledge of Mobile Content services such as Music, Gaming and Video
Attributes and Skills Necessary Skills:
- Ability to see both the “big picture” and on small project details
- Highly self-motivated and directed
- Strong interpersonal and communication skills
- English communication skills both oral and written
- A team player, Professional and collaborative with excellent
- Ability to work calmly under pressure, multitask and prioritize
Behavior Attributes
- Organized, enthusiastic and self-driven.
- Fast Learner
- Flexibility and stress resistance.
- Foster good relationships with internal departments and external stakeholders
- A view to always deliver results
- Proactive
- Confident
- Responsible
- Eager to learn
- Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters;
- Ability to work unsupervised
- A team player
- Resilience – maintaining composure and dealing effectively with stress
- Customer centricity Flexible and adaptable – changing opinions / behaviour in the light of changing situations
- Operate with integrity (high ethics)
- Reliable and dependable
- Ability to meet deadlines
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 23rd May 2025
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