Job Title: Relationship Manager, E-Channels
Organisation: Bank of Africa Uganda
Duty Station: Kampala, Uganda
About the Company:
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: Actively undertake the execution of the E-channels strategy to drive penetration of the allocated portfolio of e-channel products to foster product uptake and business growth goals through superior relationship management, various sales initiatives, monitoring, and support of the branch network
Key Duties and Responsibilities:
- Closely work with the E-Channels Business Manager to initiate and oversee relationships of E-Channels business partners/agents, and actively support relationships with third parties to drive market foot-print, customer accessibility and wide availability of the Bank’s e-channels and products
- Implement various sales initiatives to drive E-channels business and product penetration in line with business goals.
- Champion the execution of e-channels business plans relating to the allocated product portfolio to support the Bank’s growth strategies and exceed defined e-channels business goals.
- Support the branch teams to achieve e-channel product targets, formulate plans to engage and acquire new consumers of electronic banking channels / products.
- Constantly drive usage and retention initiatives for all e-channel products in liaison with the branch net work and business partners/agents.
- Weekly reporting to the E-Channels Manager on the key deliverables in line with the business goals.
- Identify opportunities, innovations for new revenue streams around electronic banking and collaborate with the e-channels business manager to develop responsive product solutions to tap into such opportunities.
- Analyse and track performance against E-channels products objectives, diagnose underperformance, propose and implement corrective action in consultation with the E-channels Business Manager.
- Ensure distribution, safety and accountability for requisite resources for attaining e-channels sales effectiveness (product packs, advertising, equipment, etc)
- Vigilantly monitor the market and industry trends, and competitor behavior to gather business intelligence to advise and shape strategic digital direction.
Additional Responsibilities
- The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
Key Performance Indicators
- Growth in channels income
- Equipment Rate (MW, CARD, IB)
- Agent Banking Sign on Rate for designated branches.
- Agent Banking Activity Rate
- BOA Pay/Merchants Equipment rate for designated branches.
- BOA Pay Activity Rate
- Card Issuance Percentage
- Share of transactions on alternative channels other than branch shop floor
- Delivery on Digital pending projects
- Share of agents with all required KYC in place without exception
- Onboarding of 100% borrowed schools on School pay
- Overall staff knowledge on digital products
- Usage Rate (MW, CARD, IB)
Qualifications, Skills and Experience:
- Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
- 3 years’ experience in Business Development with exposure to electronic products.
- Good grasp of the Bank’s strategy, and its products and services (especially e-product knowledge)
- A professional course in Digital banking is an added advantage.
- Strong track record in Direct Selling, Sales & Distribution Management and Relationship Management
- Solid grasp general trends and applicability of technology, electronic channels / banking
- Good computer skills
Additional Requirements/Competencies
- Salesmanship and sales management skills
- Relationship Management Skills
- Innovation
- Customer centricity, with a strong sense for client behaviour
- Team management skills
- Strong communication (presentation, written and verbal)
- Solid business acumen and financial skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work in a fast paced and result driven environment
How to Apply:
All candidates who wish to join Bank of Africa should apply online at the link below.
Deadline: 21st May 2025
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