Job Title: Quality and Training Supervisor
Organisation: MOGO Uganda
Duty Station: Kampala, Uganda
About US:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
- Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
- Monitor customer interactions, ensuring compliance with company policies and regulations.
- Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
- Collaborate with department heads to align training with business goals and sales targets.
- Maintain updated training materials and accurate records in the ERP system.
- Facilitate onboarding for new hires and resolve escalated quality/training issues.
- Stay updated on industry trends and regulatory changes to improve training and quality standards.
- Undertake tasks assigned by the Head of Customer Service and Sales Operations.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business, HR, or related field.
- 3-5 years’ experience in quality assurance or training, ideally in financial services or customer service.
- Strong knowledge of sales, customer service, and loan products.
- Proven ability to design and deliver effective training programs.
- Excellent analytical, communication, and leadership skills.
- Proficient in ERP systems and Microsoft Office.
- High emotional intelligence and organizational skills.
- Knowledge of regulatory compliance in financial services.
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject ” Quality & Training Supervisor”
Deadline: 22nd May 2025
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