Job Title: Network Infrastructure Support Officer
Organisation: Ecobank Uganda
Duty Station: Kampala, Uganda
About the Company:
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
Key Duties and Responsibilities:
Customer Experience
- Ensure minimum network downtime to provide uninterrupted banking services to internal and external customers.
- Act as the first point of contact for network-related escalations affecting customer service.
- Collaborate with service desk teams to ensure prompt resolution of network-related tickets.
- Continuously assess and improve the customer impact of infrastructure related decisions.
People Management
- Support training and upskilling of junior IT support staff and interns on network systems.
- Promote knowledge sharing and team collaboration within the IT unit.
- Encourage a high-performance culture by mentoring colleagues and providing feedback to management on performance improvements.
Process Controls and Operational Performance
- Maintain compliance with IT security policies, audit requirements, and standard operating procedures.
- Monitor network health and usage using network monitoring tools
- Document changes and updates in infrastructure, ensuring adherence to change management protocols.
- Conduct routine preventative maintenance and vulnerability assessments.
Business and Financial Performance
- Optimize network performance to support core banking applications and digital platforms with minimal resource expenditure.
- Assist in budgeting and cost control for network-related expenditures (hardware, licenses, services).
- Contribute to business continuity planning and disaster recovery exercises from a network perspective.
- Recommend cost-effective infrastructure improvements aligned with business needs.
Qualifications, Skills and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Cisco Certified Network Associate (CCNA) or higher preferred.
- Minimum 3–5 years of experience in network support or administration in the financial services sector.
- Experience with routers, switches, firewalls, VPNs, and WAN technologies.
- Familiarity with ITIL processes and enterprise security protocols.
Skills and Competencies
- Strong problem-solving and analytical skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and handle multiple priorities.
- Sound understanding of cybersecurity fundamentals
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 12th May 2025
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