Job Title: Showroom Customer Care (Fresher Jobs)
Organisation: EBC
Duty Station: Kampala, Uganda
Net Salary: 500,000-900,000Ugx
About the Company:
“EBC” is the umbrella brand under which a consortium of dedicated in-house, virtual, associate Professionals & independent identical firms, with both local & International Experience come together to provide end to end Quality Advisory, Consulting & Outsourcing Services.
Job Summary: The Showroom Customer Care is responsible for assisting customers with inquiries about motorcycles, spare parts, accessories, and services, while ensuring smooth coordination between sales, service, and parts departments. The ideal candidate is customer-focused, knowledgeable, and capable of handling inquiries, complaints, and transactions with professionalism and efficiency. A strong understanding of motorcycles and dealership operations is an advantage.
Key Duties and Responsibilities:
- Provide accurate product information, pricing, warranty details, and delivery timelines
- Assist customers in placing orders, booking test rides, or scheduling service appointments
- Coordinate with the sales, parts, and service departments to fulfill customer requests
- Maintain a clean, organized, and welcoming showroom environment
- Handle customer feedback, complaints, and after-sales concerns efficiently
- Update customer information and follow up on pending inquiries or sales
- Promote promotional offers, finance options, or loyalty programs when applicable
- Prepare basic reports on customer visits, inquiries, and feedback trends
Qualifications, Skills and Experience:
- Bachelor’s degree in Business, Marketing, or a related field is an advantage
- Minimum 2–3 years experience in a customer-facing role, ideally in automotive, motorcycle, or retail sales
Specific Skills
- Strong communication and interpersonal skills
- Conflict resolution and complaint handling
- Maintaining showroom cleanliness and product display organization
- Team-oriented and collaborative
How to Apply:
Interested candidates can send their resumes to [email protected] mentioning “Job Title” in the subject line.
Deadline: 20th June 2025
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