Job Title: GPS Operations Quality Analyst
Organisation: MOGO Uganda
Duty Station: Banda, Kampala, Uganda
About US:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
SIM & Tracker Validation
- Verify all SIM-to-tracker pairing records in the system before and after installation.
- Conduct audits on newly installed and uninstalled trackers to confirm accurate SIM pairing.
Data Reconciliation
- Review and update legacy records to resolve unpaired or mismatched SIM cards.
- Maintain a tracker-SIM reconciliation report for internal and external audit purposes.
Process Compliance Monitoring
- Monitor technician compliance with SIM card handling and pairing procedures.
- Report incidents of SIM swaps or unrecorded changes at installation points.
Deactivation and Reallocation Management
- Validate and approve all SIM deactivation requests sent to service providers.
- Ensure deactivated SIMs are removed from active tracker records.
Reporting & Analytics
- Provide weekly and monthly reports on pairing accuracy, unpaired SIM counts, and corrective actions.
- Highlight recurring issues and propose process improvements.
Stakeholder Coordination
- Liaise with technicians, stock managers, and service providers to resolve pairing and deactivation issues.
Qualifications, Skills and Experience:
- Minimum 2 years of experience in a Quality Analyst, Operations Analyst, or Data Audit role.
- Proven experience working with large datasets and high-volume transactional data.
- Proficiency in Excel, including pivot tables, lookups, conditional formatting, and error checking.
- Familiarity with using Al tools and automations (such as ChatGPT, Excel Al, or Google Sheets Al plugins) to assist in data processing and validation.
- Strong analytical and investigative skills with a high attention to detail.
- Ability to work independently with minimal supervision in a fast-paced environment.
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “GPS Operations Quality Analyst”
Deadline: 6th June 2025
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