Job Title: Customer Experience Associate (Fresher Call Centre Jobs)
Organisation: SunCulture
Duty Station: Kampala, Uganda
About the Company:
Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.
Job Summary: The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Key Duties and Responsibilities:
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Qualifications, Skills and Experience:
- At least 2 years’ experience in working in a call center as Customer Service Representative;
- Knowledge of call center terminology, applications, and metrics
- Hands-on, detail-oriented, and strong execution skills.
- Good communication Skills both Written and Spoken with the ability to interact freely with customers.
- Passion for irrigation and proactive in decision making
- Independent thinkers who are able to thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet deadlines
- Be organized and be an expert in time management
- Basic computer skills.
How to Apply:
All qualified and interested candidates should apply online at the link below.
NB: We respond to all candidates; however only shortlisted candidates will be interviewed.
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