Job Title: Customer Support & Dispatch Coordinator
Organisation: Simba Innovative
Duty Station: Ntinda, Kampala, Uganda
About Organisation:
Simba Innovative Limited, the parent company of Electrify Africa, is a Ugandan technology leader specializing in sustainable energy solutions, electric mobility, and AI-driven platforms. With a mission to empower communities, Simba Innovative continues to drive Africa’s transformation through innovation and inclusivity.
Job Summary: Are you calm under pressure and passionate about customer satisfaction? Delivery App is looking for a Support & Dispatch Coordinator to ensure smooth order processing and happy customers.
Key Duties and Responsibilities:
- Monitor orders in real-time, dispatch deliveries, and communicate with riders.
- Respond to customer queries, complaints, and order issues via chat or phone.
- Escalate problems quickly and ensure fast resolution.
- Keep track of SLAs and ensure operational targets are met.
Qualifications, Skills and Experience:
- Experience in customer service or dispatch is a big plus.
- Good typing and communication skills.
- Organized, responsive, and a problem-solver.
How to Apply:
All candidate should send their updated CVs via Email to: [email protected]
Deadline: 15th May 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline