Job Title: Branch Supervisor (4 Jobs)
Organisation: MOGO Uganda
Duty Station: Tororo, Pallisa, Kabale and Arua, Uganda
About US:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
Customer Care & Lead Management (Boda Logbook Satellite)
- Attend to clients and those referred from all channels, capture correct KYC details.
- Follow up on leads generated from all sales channels
- Guide clients through the loan process and ensure quick turnaround time (TAT)
- Maintain excellent customer service standards and resolve in-branch queries
Technical Oversight
- Conduct quality control checks to prevent theft, tampering, or poor placement
- Provide basic technical training or demos to clients if required
Satellite Oversight & Field Supervision
- Supervise daily activities in a designated satellite location
- Monitor channel performance (agent/FSO/Associations/Walk-in) lead flow, and prompt loan disbursements.
- Coordinate logistics: tracker availability, documents, client visits, etc.
- Act as the liaison between the satellite and main branch, ensuring targets and reports are aligned
- Provide daily/weekly updates on performance, client feedback, and operational challenges
Branch Operational Support
- Support the sales team in daily reporting, agent coordination, and tracker stock control
- Escalate challenges from both the main branch and satellite promptly
Qualifications, Skills and Experience:
- Strong in customer communication and technical problem-solving
- Ability to multi-task across field and in-branch roles
- High level of integrity, ownership, and accountability
- Basic familiarity with Excel Microsoft/Google Sheets for tracking and reporting
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: [email protected] with the subject “Branch Supervisor -Location”
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