Job Title: Hardware & IT Installation Technician (2 Fresher Job Opportunities)
Organisation: ASAAK Financial Services
Duty Station: Mukono and Gulu, Uganda
About Organisation:
Asaak Financial Services has developed a revolutionary mobile system and pair it with extraordinary customer service to offer financial products that can be accessed anywhere, without the hassle or judgement of traditional institutions. Our products are designed meet clients at their level.
Job Summary: To install, monitor and provide tracking installation services and support for motorcycles in line with company guidelines.
Key Duties and Responsibilities:
- Support the recovery team on field tracking to recover from non-complaint clients and stolen bikes
- Align and assign the tracking devices with motorcycles in line with company guidelines.
- Install configure and maintain trackers
- Review of trackers that have gone offline
- Review trackers of all impounded bikes
- Remove tracking devices for finished loans.
- Install trackers for those that are lost from impounded bikes being resold to customers.
- Perform hardware upgrades, repairs, and replacements as needed.
- Resolve hardware-related issues in a timely manner.
- Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
- Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
- Maintain an inventory of all hardware equipment and track any changes.
- Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
- Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
- Create sub-accounts and update login details in the system.
- Save bikes to different branches using details shared on the in-house spreadsheet.
- Renaming the device with the specific number plate and SIM card number.
- Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
- Monitor device statuses and communicate to different personnel in case they need attention.
- Updating the in-house spreadsheet.
- Providing support to different staff members with the user-end platform.
- Perform any other duties assigned by your supervisor
Qualifications, Skills and Experience: The job holder requires the following specifications:
- Certificate in Automotive Mechanics or other related field
- At least 2 (two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management and security
- Knowledge and skills in the use of computerized diagnostic equipment
- Skills in tracking system installation, management and security
Person Specifications:
- Strong attention to detail and ability to follow instructions.
- Excellent communication skills (oral and written) and customer service skills.
- Ability to work independently and in a team environment under minimum supervision & under a tight deadline
- Patient in finding and fixing faults
- Very good physical strength and stamina
- Willingness to go out and work in all weathers in case of breakdowns
- May be required to work outside official work hours and be on call at all times
How to Apply:
All qualified applicants should send via e-mail their complete applications with a cover letter, curriculum vitae, copies of academic credentials and contact information for 3 professional references addressed to
The HR & Administration of Manager
Asaak Financial Services Ltd
Email to: [email protected]
Deadline: 17th May 2025 by 5:00 pm
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