Job Title: Solution Specialist
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
About the Company:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Key Duties and Responsibilities:
- Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
- Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of Airtel Business Solutions.
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
- Maintain a high degree of technical knowledge of all Airtel Business Africa products, services and solutions sets.
- Contribution to the Knowledge Management – Bid Management Repository.
- Based on specific skills, customer project assignment work activity will be required for complex or non-standard projects.
- Secure as required additional resources to accommodate specific customer requirements in accordance with Airtel Business Africa established processes and policies.
- Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.
Qualifications, Skills and Experience:
- Degree in relevant technical field.
- Technical certification in relevant area (i.e. CCDP, CCIE).
- PMP certification (or equivalent for project management).
- ITIL V3 (or equivalent for service management).
- Minimum of 2-3 years related work experience in customer facing organizations within the telecom or IT industry or equivalent.
- Ability to engage and partner with customer at a detailed technical level.
How to Apply:
All suitably qualified and interested Candidates are invited to apply online at the link below.
Deadline: 30th April 2025
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